Neeru Athwal
San Francisco,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
6
6
Of sales experience
Work History
Complex Discharge Coordinator
SFHP
San Francisco, CA
07.2023 - Current
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Organized, analyzed and modeled study data.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Created spreadsheets or other documents using data from internal or external sources.
Social Media Manager
CK Management
San Francisco, CA
06.2022 - 01.2024
- Monitored customer comments on various social media channels and responded in a timely manner.
- Ensured compliance with company policies when publishing content online.
- Engaged with and responded to online audience through relevant comments.
Business Development Specialist
Gallo Winery
Modesto, CA
06.2022 - 11.2023
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Gained strong leadership skills by managing projects from start to finish.
Patient Access Representative
Emanuel Medical Center Emergency Room
Turlock, CA
08.2020 - 08.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Collected data, establish facts, and draw valid conclusions.
Event Coordinator
Cupcake Lady
Turlock, CA
03.2018 - 04.2020
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Sustained general knowledge of local area, providing transportation and accommodation information.
- Stayed current with event trends and organizational culture, optimizing experience cycle.
- Analyzed historical sales trends, research demand drivers, prepare forecast data, develop statistical models and evaluate their accuracy.
Education
Bachelor of Science - Communication Studies
California State University - Stanislaus
Turlock, CA05-2024
Skills
- Detail Oriented
- Search Tracking and Reporting
- Interdisciplinary Collaboration
- Relationship Building
- Strategy Development
- Process Improvement
Timeline
Complex Discharge Coordinator
SFHP
07.2023 - Current
Social Media Manager
CK Management
06.2022 - 01.2024
Business Development Specialist
Gallo Winery
06.2022 - 11.2023
Patient Access Representative
Emanuel Medical Center Emergency Room
08.2020 - 08.2022
Event Coordinator
Cupcake Lady
03.2018 - 04.2020
Bachelor of Science - Communication Studies
California State University - Stanislaus
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