Neeta Ved
Southlake
Summary
Dynamic owner/operator with a proven track record in enhancing visitor experiences and resolving customer grievances. Expertise in documentation, hiring, and business planning, driving operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Owner/Operator
House of Diamonds
Ketchikan, AK
04.2014 - Current
- Manage daily activities of seasonal business to enhance visitor experiences at a major cruise ship port in Alaska, attracting over 1.5 million tourists.
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Developed marketing strategies to increase brand visibility and sales.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Engaged with numerous tourists each day to enhance customer experience and promote high-value merchandise.
- Managed customer service operations to resolve grievances efficiently. Oversaw customer support initiatives, ensuring timely resolution of issues. Led efforts to enhance customer satisfaction by addressing grievances promptly.
Owner/Operator
House of Diamonds
St. Thomas, US Virgin Islands
03.2008 - 04.2016
- Established and operated a jewelry store in St. Thomas, US Virgin Islands, a premier tourist destination attracting over 2 million visitors annually.
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Implemented process improvements that enhanced operational efficiency and service delivery.
- Cultivated relationships with suppliers to negotiate better terms and pricing.
- Analyzed market trends to adapt business strategies accordingly for competitive advantage.
- Oversaw customer relations and resolved grievances to enhance client satisfaction.
Education
Diploma in Human Resource Management - Human Resources Development
Mumbai University
Mumbai, India05-2001
Bachelor of Commerce - Human Resources Development
University of Mumbai
Mumbai, India05-1999
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Customer service management
Timeline
Owner/Operator
House of Diamonds
04.2014 - Current
Owner/Operator
House of Diamonds
03.2008 - 04.2016
Diploma in Human Resource Management - Human Resources Development
Mumbai University
Bachelor of Commerce - Human Resources Development
University of Mumbai