Nefertiti Segura
Portland,Tx
Summary
Knowledgeable Patient Scheduler with 10 years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient. Strong organizational and multitasking skills coupled with strong work ethic. Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Considered team player with exemplary multitasking skills. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
11
11
years of professional experience
Work History
Patient Scheduler
Professional Research Consultant
08.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
Teacher Assistant
Legacy Preschool of Portland
03.2023 - 08.2023
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Assisted teachers with supervision and care of group of 16 children.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
Office Manger
Cunningham Chiropractic & Therapy
06.2017 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
Medical Assistant/Receptionist
University Medical Center PNS
08.2013 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
High School Diploma -
Lockney High School
Lockney, TX05.2011
Skills
- Checking in Patients
- Patient Registration
- Obtaining Authorizations
- Medical Billing
- Patient Confidentiality
- Appointment Scheduling
- Following up With Patients
- Verifying Insurance
- Multitasking Abilities
- Computer Literacy
- Customer Service
- HIPAA Compliance
References
- Jenifer Vang, 303-829-5826, Vang.Jenif3r@gmail.com
- Kc Luna, 806-983-8301, kcluna@yahoo.com
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Scheduler
Professional Research Consultant
08.2023 - Current
Teacher Assistant
Legacy Preschool of Portland
03.2023 - 08.2023
Office Manger
Cunningham Chiropractic & Therapy
06.2017 - 03.2023
Medical Assistant/Receptionist
University Medical Center PNS
08.2013 - 06.2017
High School Diploma -
Lockney High School
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