NEFTIEL GONZALEZ CRUZ
Lake Mary
Summary
Results-driven Stocker with a strong background in retail, specializing in efficient shelf stocking, inventory management, and merchandise organization. Delivers outstanding customer service and drives sales through effective visual merchandising and upselling. Focused on reducing shrinkage and enhancing team collaboration while upholding safety standards in all operations.
Overview
8
8
years of professional experience
Work History
Team Captain
Universal Studios
Orlando, FL
02.2024 - Current
- Led team in delivering exceptional guest experiences across various parks attractions.
- Implemented safety protocols, ensuring compliance and enhancing overall workplace safety standards.
- Implemented process improvements that enhanced team efficiency and reduced wait times for guests.
- Coordinated operational activities to ensure seamless execution of daily events and shows.
- Trained and mentored new team members on safety protocols and customer engagement practices.
- Coordinated daily operations, ensuring seamless execution of events and guest experiences.
Stocker Associate, Merchandiser, Trainer
Sam's Club
Sanford, FL
08.2021 - 10.2023
- Restocked shelves throughout shifts to ensure availability of items for customers.
- Restocked shelves as needed throughout shifts to ensure availability of items for customers.
- Assisted customers in quickly locating desired items to enhance shopping experience.
- Assisted customers in locating desired items quickly and efficiently.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Performed cleaning tasks to ensure a tidy and welcoming store atmosphere. and properly disposed of all bundle ties and other packing materials.
- Cleaned up and properly disposed of all bundle ties and other packing materials.
- Observed store policies regarding product placement, pricing, signage.
- Operated pallet jack, and dolly safely while transporting items throughout the facility.
- Trained new employees on stocking techniques and safety procedures to ensure compliance and efficiency.
- Maintained organized stockroom shelves and ensured accuracy of inventory records.
- Merchandised aisles with promotional signage and manufacturer coupons.
Ride Operator
The Walt Disney Company
Orlando, FL
06.2022 - 03.2023
- Monitored riders for compliance with height and weight restrictions, ensuring that they met the requirements for each ride.
- Resolved customer complaints and difficult situations, enhancing guest satisfaction and experience.
- Inspected restraints on rides prior to operation, verifying proper functioning according to safety standards.
- Ensured that all riders followed posted rules while riding the attractions.
- Delivered clear instructions to guests prior to boarding, ensuring safety and understanding of ride protocols.
- Provided friendly assistance to disabled guests who needed special accommodations while riding attractions.
- Answered questions and addressed guest concerns, contributing to a welcoming and informative environment.
- Provided exceptional customer service by answering questions and addressing concerns of guests.
- Started and shut down rides using control panel levers and switches.
Merchandise Associate
Universal Studios
Orlando, FL
04.2022 - 06.2022
- Analyzed sales data to identify trends and inform merchandising decisions.
- Led initiatives to streamline restocking processes, reducing downtime during busy periods.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with team to optimize product displays, enhancing customer engagement.
- Managed inventory levels to ensure product availability and minimize stockouts.
Stocker, Driver
HUDSON NEWS
Orlando
04.2018 - 05.2021
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Conducted inventory checks to identify items for reorder and replenishment, ensuring stock levels met customer demand.
- Clean display cases, shelves, and aisles.
- Facilitated timely delivery of snacks, sodas, and other products to stores, ensuring proper stocking and organization.
- Stock shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Deliver things like snacks, soda, merchandise, electronics and books and more to other stores and stock them to organize them on the stores.
- Assisted in unloading trucks and checking in merchandise, efficiently transporting products to designated locations within the store.
Seller and Stocker
DONATO ORLANDO INC
Orlando
02.2018 - 04.2019
- Described merchandise and explained its use, operation, and care to enhance customer understanding.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Collaborated with other selling experts to provide best customer experience.
- Maintain records related to sales.
- Exchange merchandise for customers and accept returns.
- Prepare merchandise for purchase or rental.
- Cleaned and organized shelves, counters, and tables to maintain a tidy store environment.
- Inventory stock and requisition new stock.
- Clean shelves, counters, and tables.
- Collaborated with selling experts to enhance customer experience through effective teamwork.
- Executed daily store operations, including opening/closing procedures, cash handling, and inventory management to ensure efficient store functionality.
Education
Completed coursework towards - D.C.J. Criminal Justice
Valencia college
OrlandoCompleted coursework towards - High School Diploma
El Redentor High School
OrlandoSkills
- Sales professional
- Customer engagement
- Collaborative Teamwork
- Risk Management
- Safety Procedures
- Problem-solving
- Decision-making
- Attention to detail
- Team Safety Practices
- Strong oral communication skills
- Written communication
- Verbal communication
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Team Captain
Universal Studios
02.2024 - Current
Ride Operator
The Walt Disney Company
06.2022 - 03.2023
Merchandise Associate
Universal Studios
04.2022 - 06.2022
Stocker Associate, Merchandiser, Trainer
Sam's Club
08.2021 - 10.2023
Stocker, Driver
HUDSON NEWS
04.2018 - 05.2021
Seller and Stocker
DONATO ORLANDO INC
02.2018 - 04.2019
Completed coursework towards - High School Diploma
El Redentor High School
Completed coursework towards - D.C.J. Criminal Justice
Valencia college