Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Negar Habibinaieni

Los Angeles,CA

Summary

Adept at managing high-stress situations, I enhanced customer loyalty at Dr Tavakolian Arjmand Pharmacy through empathetic conflict resolution and efficient problem-solving. Skilled in customer service and data entry, I also spearheaded the development of training processes, significantly improving service quality. My critical thinking and active listening skills ensure exceptional customer interactions and satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dr Tavakolian Arjmand Pharmacy
08.2017 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided customer service on accounts and resolved problems.
  • Implemented and developed customer service training processes.

Education

Diploma - Experimental Sciences

Nikahang
Tehran
02.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Follow-up skills

Languages

English
Persian

Timeline

Customer Service Representative

Dr Tavakolian Arjmand Pharmacy
08.2017 - 11.2024

Diploma - Experimental Sciences

Nikahang

Similar Profiles

CREATE PROFILE
Negar Habibinaieni