Negin Shahrvini
Los Angeles
Summary
Strategic and empathetic professional with a strong background in client engagement, team leadership, and data-driven decision-making. Proven ability to guide individuals through complex processes, foster long-term relationships, and drive success metrics. Seeking to transition into a Customer Success Manager role to help clients achieve their goals through personalized support and proactive solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enrollment Manager
Cornell University
Ithaca, NY
02.2023 - Current
- Led a team in building and nurturing client relationships, guiding prospects through a structured onboarding process. Monitored engagement metrics and collaborated cross-functionally to ensure seamless client experiences.
- Foster an environment of cooperation and teamwork among Team Leads and Enrollment Counselors.
- Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services and Helpdesk teams.
- Actively participate in all aspects of the new student recruitment and enrollment process, including, as necessary, working with new and prospective students directly.
Operations Team Lead
Cornell University
Ithaca, NY
04.2022 - 02.2023
- Audits standard work practices for each area and regularly review for effectiveness through team meetings and practice
- Responsible for the measurement of their team’s success
- Partners with operating personnel to meet established goals
- Facilitates employee team operations
- Analyze Salesforce data for accurate project tracking and ensure that team members are entering metrics on time and accurately
- Analyze team KPI performance and other relevant metrics to ensure that individual load factors are being evaluated accurately
Franchisee
7-Eleven
Huntington Beach, CA
05.2018 - 05.2022
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business to the store
- Maintain location in good standing with corporate office
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business to the store
Enrollment Counselor
Cornell University
Ithaca, NY
09.2020 - 04.2022
- Handle all aspects of potential student outreach with inbound leads and social media contacts
- Assist with the enrollment process
- Expertise in STEM, Management, Marketing, Human Resources, Leadership
- Partner with other departments as necessary to finalize the enrollment process, including Accounting and Student services
- Master the use of Salesforce, Destiny, Calendly, Outlook
Admissions Advisor/Recruiter
American Academy of Dramatic Arts
Los Angeles, CA
10.2016 - 05.2018
- Cultivate relationships and engagement with prospective students interested in actor training
- Actively engage students to complete all steps required to enroll
- Log, track and follow up with prospective students
- Assist in all recruitment efforts including Open Houses and college fairs
- Respond to phone and web generated inquiries and guide applicants through the admissions process
Education
Recruiting & Talent Acquisition
Cornell University
01.2022
Diversity & Inclusion
Cornell University
01.2021
Project Management
Cornell University
01.2021
Masters of Education - undefined
California State University, Northridge
01.2015
Bachelor of Science - Psychology
Western Washington University
01.2011
Skills
- Client Onboarding & Engagement
- Relationship Management
- Cross-Functional Collaboration
- CRM Tools (Salesforce, Destiny)
- Data-Driven Strategy
- Retention & Satisfaction Metrics
- Conflict Resolution
- Customer Journey Mapping
- Fluent in Farsi and English
Certification
Project Management
Project Leadership
Recruiting & Talent Acquisition
Languages
farsi
Native or Bilingual
Timeline
Enrollment Manager
Cornell University
02.2023 - Current
Operations Team Lead
Cornell University
04.2022 - 02.2023
Enrollment Counselor
Cornell University
09.2020 - 04.2022
Franchisee
7-Eleven
05.2018 - 05.2022
Admissions Advisor/Recruiter
American Academy of Dramatic Arts
10.2016 - 05.2018
Diversity & Inclusion
Cornell University
Project Management
Cornell University
Masters of Education - undefined
California State University, Northridge
Bachelor of Science - Psychology
Western Washington University
Recruiting & Talent Acquisition
Cornell University