Negin Shahrvini
Los Angeles
Summary
Strategic and empathetic professional with a strong background in client engagement, team leadership, and data-driven decision-making. Proven ability to guide individuals through complex processes, foster long-term relationships, and drive success metrics. Seeking to transition into a Customer Success Manager role to help clients achieve their goals through personalized support and proactive solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enrollment Manager
Cornell University
02.2023 - Current
- Led a team in building and nurturing client relationships, guiding prospects through a structured onboarding process. Monitored engagement metrics and collaborated cross-functionally to ensure seamless client experiences.
- Foster an environment of cooperation and teamwork among Team Leads and Enrollment Counselors.
- Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services and Helpdesk teams.
- Actively participate in all aspects of the new student recruitment and enrollment process, including, as necessary, working with new and prospective students directly.
Operations Team Lead
Cornell University
04.2022 - 02.2023
- Audits standard work practices for each area and regularly review for effectiveness through team meetings and practice
- Responsible for the measurement of their team’s success
- Partners with operating personnel to meet established goals
- Facilitates employee team operations
- Analyze Salesforce data for accurate project tracking and ensure that team members are entering metrics on time and accurately
- Analyze team KPI performance and other relevant metrics to ensure that individual load factors are being evaluated accurately
Franchisee
7-Eleven
05.2018 - 05.2022
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business to the store
- Maintain location in good standing with corporate office
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business to the store
Enrollment Counselor
Cornell University
09.2020 - 04.2022
- Handle all aspects of potential student outreach with inbound leads and social media contacts
- Assist with the enrollment process
- Expertise in STEM, Management, Marketing, Human Resources, Leadership
- Partner with other departments as necessary to finalize the enrollment process, including Accounting and Student services
- Master the use of Salesforce, Destiny, Calendly, Outlook
Admissions Advisor/Recruiter
American Academy of Dramatic Arts
10.2016 - 05.2018
- Cultivate relationships and engagement with prospective students interested in actor training
- Actively engage students to complete all steps required to enroll
- Log, track and follow up with prospective students
- Assist in all recruitment efforts including Open Houses and college fairs
- Respond to phone and web generated inquiries and guide applicants through the admissions process
Education
Recruiting & Talent Acquisition
Cornell University
01.2022
Diversity & Inclusion
Cornell University
01.2021
Project Management
Cornell University
01.2021
Masters of Education - undefined
California State University, Northridge
01.2015
Bachelor of Science - Psychology
Western Washington University
01.2011
Skills
- Client Onboarding & Engagement
- Relationship Management
- Cross-Functional Collaboration
- CRM Tools (Salesforce, Destiny)
- Data-Driven Strategy
- Retention & Satisfaction Metrics
- Conflict Resolution
- Customer Journey Mapping
- Fluent in Farsi and English
Certification
Project Management
Project Leadership
Recruiting & Talent Acquisition
Languages
farsi
Native or Bilingual
Timeline
Enrollment Manager
Cornell University
02.2023 - Current
Operations Team Lead
Cornell University
04.2022 - 02.2023
Enrollment Counselor
Cornell University
09.2020 - 04.2022
Franchisee
7-Eleven
05.2018 - 05.2022
Admissions Advisor/Recruiter
American Academy of Dramatic Arts
10.2016 - 05.2018
Diversity & Inclusion
Cornell University
Project Management
Cornell University
Masters of Education - undefined
California State University, Northridge
Bachelor of Science - Psychology
Western Washington University
Recruiting & Talent Acquisition
Cornell University
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