Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Languages
Timeline
Generic
NEHA KAPOOR

NEHA KAPOOR

Hartford,CT

Summary

13+ years of multi-geographical and multifaceted experience in IT industry (India, UK, US) encompassing banking, retail/ecommerce and automobiles.

Well versed in IBM IIB/ACE v8.0, IBM Websphere Message Queues MQ and middleware domain.

Core expertise in Solution Design, Implementation, Test Requirements Operation Support.

Proven expertise in client service delivery and consulting. Experience of Supporting Production and Non Production Environment for Highly Critical Applications in Integration domain.

Experienced in Project Management and Operations Management for automobile client.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Operations Manager

Accenture
04.2021 - Current
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Well versed in Service Now and ITSM remedy tools.
  • Experience in Incident and Change Management.

IT Project Manager

Accenture
04.2019 - 04.2021
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Developed project management roadmap to define project objectives, timelines and milestones.

Integration Operations Support Lead

Accenture Services Pvt Ltd.
04.2016 - 03.2019
  • Company Overview: Products (German based leading Automobile)
  • Onshore role in US to support all the middleware applications on IIB platform
  • Supporting the rollout happening for all US based middleware application from JCAPS to IIB platform
  • Involved in design phase to provide guidance to the migration team to ensure the quality
  • Responsible of smooth transition of the migrated applications to the production environment
  • Measure the steadiness of the migrated applications in production and call out all the issues observed and get them fixed within the Hypercare period
  • Products (German based leading Automobile)

Senior Developer and Operations Support Lead

Accenture Services Pvt Ltd.
05.2013 - 03.2016
  • Company Overview: Products (UK based leading Retailer)
  • 1 year of onshore client facing role for leading incidents management for all integration applications
  • Was responsible for enhancements and upkeep of an integration platform, critical to functioning of store and online channels (including mobile apps) for leading UK based merchandise retailer
  • Provided 24
  • 7 support for incident management and resolution of all middleware applications on WMB, WMQ and WTX platform
  • Served as a SME to all middleware applications
  • Led peak planning initiatives to sustain increase in traffic in the client’s online channels by approximately 50% this resulted in revenue generation of a million GBP per hour during peak planning trading period
  • Provided design guidance and system expertise to digital transformation teams
  • Managed resolution efforts on critical system issues that had visibility to Client C Suite level
  • Executed lot of production deployments on WMB platform
  • Provide estimates of enhancement projects and responsible for delivering the enhancements projects within the timelines from onshore
  • Experience in Change management with providing the change reviews and accessing the change impacts
  • Products (UK based leading Retailer)

IIB Developer

Accenture Services Pvt Ltd.
03.2011 - 04.2013
  • Company Overview: Finance (US leading bank)
  • Understanding the design and requirement
  • Preparing the Technical documents based on the functional requirements
  • Development of the flows based on the requirement
  • Prepare test cases & perform Unit testing
  • Test support for SIT, UAT and E2E testing
  • Production support during Hypercare period
  • To fix defects raised during testing or within hypercare period
  • Finance (US leading bank)

Education

Bachelor of Technology - Information Technology

Integral University
01-2011

Skills

  • IT Operations Manager
  • IT Project Management
  • IBM IIB/ACE
  • IBM Websphere Message Queues (WMQ)
  • Incident management
  • Change management
  • API Management
  • Remedy tools
  • Jira Expertise

Certification

  • IBM Certified in WMB
  • WMQ
  • Datapower
  • SOA
  • Blumemix Cloud Foundry

Awards

  • Always High performer at Accenture.
  • Awarded ACE award for consistently high performance year 2013 - 2014.
  • Awarded for my consistent engagement in People Management Programs.

Accomplishments

    Certified AWS Solutions Architect

    Certified Scrum Master

Languages

English
Full Professional

Timeline

IT Operations Manager

Accenture
04.2021 - Current

IT Project Manager

Accenture
04.2019 - 04.2021

Integration Operations Support Lead

Accenture Services Pvt Ltd.
04.2016 - 03.2019

Senior Developer and Operations Support Lead

Accenture Services Pvt Ltd.
05.2013 - 03.2016

IIB Developer

Accenture Services Pvt Ltd.
03.2011 - 04.2013

Bachelor of Technology - Information Technology

Integral University

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NEHA KAPOOR