Neha Kaushik
Peoria,AZ
Summary
Innovative, performance-driven professional with a deep passion for identifying solutions to ensure adherence to regulatory requirements and organizational policies. Highly knowledgeable in Third Party Life Cycle Management frameworks. Adept at analyzing complex regulatory frameworks, creating comprehensive compliance reports, and recommending corrective actions to mitigate non-compliance risks. Proficient in collaborating with cross-functional teams to implement effective compliance programs and strategies. Successfully managed all aspects of operations in a Procure to Pay environment for over 12+ years. Committed to maintaining the highest standards of integrity and operational excellence while ensuring efficient and accurate fulfillment of regulatory obligations.
Overview
18
18
years of professional experience
Work History
Compliance Specialist
Collabera (on Amex Account)
05.2024 - Current
- Managed and oversaw the daily operations of the Third Party Lifecycle Management (TLM) program, including the initiation and completion of comprehensive risk assessments to support business functions and mitigate third-party risks.
- Conducted thorough reviews of Due Diligence documentation, ensuring full compliance with Third Party Risk Management (TPRM) standards, as well as applicable policies, regulatory requirements, and industry best practices.
- Provided ongoing support and training to internal stakeholders on the requirements and best practices associated with the Third Party Risk Assessment program, fostering a culture of compliance and risk awareness.
- Collaborated with leadership to contribute to the development and execution of year-end strategies for critical projects, consistently meeting strict deadlines and aligning with organizational goals.
- Monitored and stayed current of evolving regulatory standards, internal procedures, and industry trends, ensuring the program remained up-to-date and fully compliant with all relevant laws and guidelines.
Sr. Process Manager -Product Management & Governance
American Express
12.2019 - 03.2023
- Lead and support assessment of project scope, goals, and deliverables to ensure consistency with the department strategy and commitments
- Makes recommendation towards the code logic for development of the web-based ticketing solution for the customer
- Manage relationships between development, capabilities, and business teams from product conceptualization to the final product output
- Updates and maintains a comprehensive testing protocol - Product release with zero defect
- Mentored and trained process SMEs to ensure department work performance and objectives are met - Open sessions for floor support
- Lead walkthrough sessions for customers to familiarize them with the product and its features - Covered 2000+ customer's in a span of 2 months
- Identify new product opportunities based on the customer connect feedback and product experience survey
- Monitor and report on production adoption metrics to present progress reports to the executive management - User adoption rate is at 30% in the first 2 months post launch of the product
Senior Process Manager
American Express
01.2018 - 12.2019
- Create and strategies end to end dialog flow for developing the NLP based chatbot solution for Purchasing, Payments and Travel & Expense domain
- Responsible for providing insights for continuous evolution of the integrated strategy to include Procure to Pay and Travel and Expense model into a chat solution - Bot Success rate for providing E2E resolution is at 80%
- Manage relationships between development, capabilities, and business teams from product conceptualization to the final product output
- Assists and advises on best practices for testing as well as make recommendations to improve product efficiency and performance - Product launch with zero defect
- Conducted customer connects to introduce the product and its benefits to the enterprise level customer
- Identify Product Enhancement scope to increase the customer Adoption rate from 13% to current rate of 60%
- Collaborated with the Analytics team to Implement automated solutions to read the chat transcript and derive product performance output and business value for customers - Automated reporting solution is working on 95% accuracy
Senior Process Manager
American Express
01.2017 - 11.2018
- Effectively supervised day to day front - end operations of Payments Helpdesk
- Develop, implement, and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Collaborated with stakeholders from various departments on process improvement initiatives
- Leading by example to follow company initiatives and programs, working to implement these in the department and create excitement among team members
- Created and edited customer service strategies and procedures, partnered with the internal teams in agile manner to best deliver a satisfying experience for all the customers
- Develop and maintain long- term relationships with stakeholders by networking between customers and internal teams
- Provide mentorship, guidance, and feedback to help drive improvements in service delivery
Process Manager
American Express
04.2015 - 12.2017
- Assume full responsibility for teams in terms of resource planning, hiring, performance management, career development and day to day operational activities
- Manage E2E Procure to Pay process for Joint Venture
- Stabilised and simplified the entire Corporate Purchase Card process and ensured elimination of redundant activities in the process
- Leveraged key stakeholder relationship in launching and implementing the Buyer Initiated Payment
- Designed and established the E2E process and ensured the best practices can be leveraged by the product support
Senior Lead Analyst
American Express
02.2011 - 03.2015
- Coding, scanning, and processing invoices, vouchers, ensuring the correct coding conforming to standard procedures to complete proper entry in ARIBA (SAP) and Oracle
- Provided internal and external customer service support for general AP inquiries, requests, and escalations
Accountant
American Express
11.2007 - 01.2009
- Managed the 1099 Tax reporting function for US market
- Managed vendor creation and vendor audits for US Region
- Managed queries from business units and companies relating to 1099's and critical 1099's yearend reporting
Business Analyst
Ameriprise Financial Services, LLC
02.2007 - 09.2007
- Provided business rules for data mapping
- Resolved the audit Management Action Plans (MAP)
Education
B.A - English
Delhi University
New Delhi2005
Skills
- Third Party Lifestyle Management
- Procure-to-Pay
- Stakeholder Management
- Due diligence
- Customer Relationship Management (CRM)
- Customer Experience
- Product Lifecycle Management
- User Interface Testing
- Product Management
- Product Launch
- Data Analysis
- Product Strategy
Websites
Awards
- Champs- Team Award, 2018, For successful launch of Machine Learning and NLP based Purchasing and Payments Process use case chatbot
- Game Changer Award, 2019, For successful launch of NLP based Chatbot for Travel and Expense Process Use Case
- Conquerors Award, 09/01/20, For Automating Chatbot Performance Metrics and governance process by collaboration Analytics team to build Machine Learning reporting solution
- Golden Star Award, 03/01/21, For Collaborating Business User Acceptance Testing and Mentoring SME's on newly Launched Service Now Ticketing tool
Timeline
Compliance Specialist
Collabera (on Amex Account)
05.2024 - Current
Sr. Process Manager -Product Management & Governance
American Express
12.2019 - 03.2023
Senior Process Manager
American Express
01.2018 - 12.2019
Senior Process Manager
American Express
01.2017 - 11.2018
Process Manager
American Express
04.2015 - 12.2017
Senior Lead Analyst
American Express
02.2011 - 03.2015
Accountant
American Express
11.2007 - 01.2009
Business Analyst
Ameriprise Financial Services, LLC
02.2007 - 09.2007
B.A - English
Delhi University
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