NEHA PRIYA PRAKASH
Chandler,AZ
Summary
Hardworking and passionate job seeker with a strong background in healthcare and management eager to secure entry-level medical content writer position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertise in managing teams, training and onboarding new staff, and implementing new technologies to improve workflow and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EMERGENCY DEPARTMENT VOLUNTEER AREA LEAD
Palomar Hospital
Escondido, CA
01.2022 - 03.2023
- Developed comprehensive manual detailing protocols and instructions for 45 volunteers within 6 months, increasing efficiency by 75%
- Successfully deployed self-scheduling software to transition scheduling system, reducing task volume of administrative staff by 40%
- Strategically managed waiting areas while bolstering patient and family relations, achieving a satisfaction rating of 97% from customer feedback
- Spearheaded strategic partnership with One Safe Place & Department of Justice to organize team efficiently for SART response team, freeing 15 hours/month for other duties
VIRTUAL TRAINING INTERN
Parimala Consultancy
Bangalore, Karnataka, India
01.2018 - 09.2021
- Delivered over 250 virtual training sessions leveraging innovative instructional techniques to enlighten more than 5,000 healthcare professionals
- Ensured adoption of international quality management systems for 30 associate hospitals with in-depth review of documentation & procedures, resulting in a 40% increase in hospital ratings
- Increased efficacy of 32 hospitals achieving well-known NABH accreditation by conducting 70+ training sessions to reach 1,200+ medical personnel and guaranteeing successful transition with systematic documentation of processes.
HEALTHCARE BUSINESS ANALYST
Neha Prakash Hospital
Bangalore, Karnataka, India
06.2016 - 08.2016
- Mentored and assessed 100+ medical staff to obtain NABH accreditation status, yielding overall hospital rating of 90%
- Constructed rigid quality systems to streamline training and corrective/preventative actions, resulting in 70% cost reduction
- Led bi-weekly patient education classes for teams of 12 nurses, boosting employee satisfaction rate by 20%
- Built work agendas to achieve business targets and successfully reached 95% of planned objectives
- Leveraged quality assurance initiatives to ensure proper configuration work which raised operational standards by 15%
- Outfitted digital health records into hospital databases, significantly cutting document retrieval time from 15 minutes to 30 seconds
- Collaborated with executive teams to develop communications for merger of two hospital management boards, increasing reach & breadth beyond initial target markets.
JUNIOR BUSINESS ANALYST
Manipal Hospitals
Bangalore, Karnataka, India
12.2015 - 05.2016
- Produced clear workflow reports identifying inefficiencies and recommending effective solutions in nine departments, increasing productivity by 20%
- Enabled sophisticated monitoring of patient efficiency via implementation of BMW technology, resulting in reduction of 65% resource wastage
- Developed long-term strategies to improve quality assurance and patient satisfaction by 25%
- Initiated new app development to gain easier access to data operations with 80% accuracy rate, including number of patients admitted/discharged and stock count, enhancing data reliability by 90%
- Orchestrated project MARS (Manipal Ambulance Response Services) from initial conception through completion under budget and close timeline discipline - reduced turnaround times by 35%.
MEDICAL INTERN
St. Martha's Hospital
Bangalore, Karnataka, India
12.2014 - 10.2015
- Compiled detailed and professional patient histories to update medical records accordingly, estimated to save 4 hours of provider time per visit
- Led collaborative training sessions to educate over 20 key personnel on medical topics, resulting in improved medical outcomes by 25%
- Created customized content for database of 1000+ articles on recovery and detox topics, increasing website reach by 40%
- Provided oversight of medical files for 20+ patients per day, ensuring accuracy of lab tests and test results
- Accurately responded to emergency medical situations within 15 minutes, stabilizing over 300 patients
- Developed training programs comprising 10+ modules for onboarding interns, reducing orientation period by 80%
- MEDICAL INTERN, VYDEHI INSTITUTE OF MEDICAL SCIENCES, BANGALORE, INDIA
Medical Intern
Vydehi Institute Of Medical Sciences And Research Centre
Bangalore, CA
09.2014 - 11.2014
- Authored comprehensive patient progress notes detailing notable events & examination findings, resulting in boosted medical database accuracy by 30%
- Advocated usage of medication and lifestyle modifications to enhance treatment outcomes for 45+ patients
- Conducted counselling sessions addressing newly diagnosed health conditions & maintenance of existing conditions to facilitate optimal healthcare outcomes for 40+ patients
- Conveyed historical medical information, recent symptoms & current complaints for each visit to maintain succinct records, resulting in 25% reduction in paperwork errors
- Mentored & supervised 10 medical students & subordinate staff on how to deploy medical equipment & software, achieving 100% proficiency rate
- Organized 12 successful educational camps fostering widespread understanding of illness prevention and treatment for 200+ attendees.
- Assisted with research projects by compiling and organizing medical data from reports and patient interviews.
Education
Master of Science - LEADERSHIP AND MANAGEMENT, HEALTH AND SOCIAL CARE
UNIVERSITY OF SOUTHAMPTON
Southampton, UK07.2018
Master of Science - Medicine (MBBS)
Vydehi Institute Of Medical Sciences And Research
Bangalore, India10.2013
Skills
Leadership development
Team development
Multi-unit management
Performance optimization
Operational improvement
Health Research
Certification
- 2022- 06 The complete Business Analysis Fundamentals Course + CERT
- 2019-05 Patient Safety and Quality Improvement: Developing a Systems View (Patient
Safety I), Johns Hopkins University - 2018-06 Leading Healthcare Quality and Safety, George Washington University
- 2015-02 Legal issues in Medical Practice, IMA Yelahanka Branch, Bangalore, India
- 2011-07 Emergency Medicine, CSI hospital, Bangalore, India
- Certificate in ms word, ms excel, html
Affiliations
MCI- Medical Council of India.
IMA-Indian Medical Association.
IKON - Karnataka Healthcare Professionals
Neha Prakash Hospital, Community Outreach Coordinator BELAKU Special School, Volunteer Doctor
Shishu Mandir School for the Blind, Volunteer Doctor
Timeline
EMERGENCY DEPARTMENT VOLUNTEER AREA LEAD
Palomar Hospital
01.2022 - 03.2023
VIRTUAL TRAINING INTERN
Parimala Consultancy
01.2018 - 09.2021
HEALTHCARE BUSINESS ANALYST
Neha Prakash Hospital
06.2016 - 08.2016
JUNIOR BUSINESS ANALYST
Manipal Hospitals
12.2015 - 05.2016
MEDICAL INTERN
St. Martha's Hospital
12.2014 - 10.2015
Medical Intern
Vydehi Institute Of Medical Sciences And Research Centre
09.2014 - 11.2014
Master of Science - LEADERSHIP AND MANAGEMENT, HEALTH AND SOCIAL CARE
UNIVERSITY OF SOUTHAMPTON
Master of Science - Medicine (MBBS)
Vydehi Institute Of Medical Sciences And Research
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