Nehemia Koech
Mobile,AL
Summary
Dynamic and results-driven professional with a strong work ethic and proven track record at Sam’s Club. Excelled in enhancing customer satisfaction and driving sales through effective complaint handling and technical support. Recognized for consistently exceeding performance goals while fostering teamwork and delivering exceptional service in fast-paced environments.
Developed exceptional communication and problem-solving abilities in fast-paced, customer-centric setting, seeking to transition into new field. Leveraged these skills to effectively interact with diverse individuals and resolve issues promptly. Prepared to bring these transferable skills to new and challenging environment.
Overview
1
1
year of professional experience
Work History
Frontline Member Associate
Sam’s Club
Shakopee, MN
06.2024 - 03.2025
- Streamlined the checkout process for quicker transactions and increased customer satisfaction.
- Assisted in training new team members, ensuring they were well-equipped to uphold company standards and provide excellent service.
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and external clients/members alike.
- Actively participated in ongoing training sessions to stay current on industry trends, policies, and best practices related to the position''s responsibilities.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Offered basic technical support for clients on wide range of company products.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Representative
Harvey Automotive
Shakopee, MN
09.2023 - 05.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor - Accounting And Finance
Mount Kenya University
Kenya12.2021
GED - Business Accountancy
Londiani Boys High School
Nairobi, Kenya12.2016
Skills
- Goal oriented
- Complaint handling
- Performance tracking
- Strong work ethic
- Appointment scheduling
- Product sales
- Technical support
- Sales quotas
- Pricing and billing
- Hospitality and accommodation
- Teamwork
- Problem-solving skills
- Customer service excellence
Additional Information
Reference;
Shaneth chepkorir
+1 (952) 657-9251
Ronohcsha@gmail.com
Timeline
Frontline Member Associate
Sam’s Club
06.2024 - 03.2025
Sales Representative
Harvey Automotive
09.2023 - 05.2024
Bachelor - Accounting And Finance
Mount Kenya University
GED - Business Accountancy
Londiani Boys High School