Dynamic professional with a proven track record of enhancing customer satisfaction at Sam's Club through exceptional complaint handling and analytical skills. Excelled in fast-paced environments, significantly improving service delivery and operational efficiency. Skilled in Microsoft Office and communication, adept at fostering client loyalty and exceeding sales targets without exceeding a 55-word limit.
Hi, I’m
Shakira Stevenson
Memphis,TN
Summary
Overview
3
years of professional experience
Work History
Sam's Club
Frontline Member Associate
09.2024 - 01.2025
Job overview
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Offered basic technical support for clients on wide range of company products.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Allied Universal Security Services
Security Officer
06.2022 - 07.2023
Job overview
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
H&M Company USAInc
Sales Associate
03.2022 - 06.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
Education
Jackson State UniversityJackson, MS
N/A from Meteorology
University Overview
Ridgeway High SchoolMemphis, TN
2020
University Overview
Skills
- Complaint handling
- Goal oriented
- Performance tracking
- Service appointment scheduling
- Pricing and billing
- Research
- Analytical
- Microsoft office
- Organizational skills
- Communication
- Microsoft Word
Timeline
Frontline Member Associate
Sam's Club
09.2024 - 01.2025
Security Officer
Allied Universal Security Services
06.2022 - 07.2023
Sales Associate
H&M Company USAInc
03.2022 - 06.2022
Jackson State University
N/A from Meteorology
Ridgeway High School
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