Nehemiah Ali
Ashburn,VA
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Datacenter Technician
Paragon International
Atlanta, GA
08.2024 - Current
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Conducted routine preventive maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Performed variety of clerical and administrative duties pertaining to on-site support.
IT Technician
Ethiopian Airlines
Addis Ababa, Ethiopia
01.2023 - 05.2024
- Provided technical support to users via telephone or remote access.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Tracked service requests through a ticketing system such Service Now.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Performed basic network troubleshooting and maintenance activities.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Upgraded computers with new hardware components like processors, RAMs.
- Installed operating systems including Windows 7, 8, 10 on desktops and laptops.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Aircraft Avionics Technician
Ethiopian Airlines
Addis Ababa, Ethiopia
12.2014 - 12.2022
- Conducted inspections, testing and maintenance of aircraft avionics systems and components to ensure airworthiness.
- Performed troubleshooting activities on complex electrical and electronic systems using multimeters, oscilloscopes and other diagnostic tools.
- Provided technical support to customers in the installation, operation, maintenance and repair of avionics systems.
- Assisted engineers in developing modifications or upgrades to existing avionics systems.
Education
Bachelor of Arts - Business Administration & Information Systems
Addis Ababa University
Ethiopia10-2021
Associate of Science - Avionics Maintenance Technology
Ethiopian Aviation Academy
Ethiopia11-2013
Skills
- Hardware maintenance
- Backup and recovery
- Hardware Installation
- Maintenance and repairs
- Computer hardware troubleshooting
- Customer Service
Certification
- Google IT Support Certificate
- Networking Basics by Cisco
Timeline
Datacenter Technician
Paragon International
08.2024 - Current
IT Technician
Ethiopian Airlines
01.2023 - 05.2024
Aircraft Avionics Technician
Ethiopian Airlines
12.2014 - 12.2022
Bachelor of Arts - Business Administration & Information Systems
Addis Ababa University
Associate of Science - Avionics Maintenance Technology
Ethiopian Aviation Academy
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