Donna Corbett
Hampton
Summary
Dynamic retail professional with 24+ years of experience driving sales, optimizing customer experiences, and leading high-performing teams. Recognized for exceptional communication skills and the ability to build strong relationships with employees, customers, and vendors. Skilled in inventory management, decision-making, and problem resolution, with a proven record of meeting and exceeding company objectives. Adept at managing multiple priorities in fast-paced environments while maintaining a high standard of service and operational efficiency. Seeking to leverage extensive experience and formal training to deliver measurable results in a retail management leadership role.
Overview
17
17
years of professional experience
1984
1984
years of post-secondary education
Work History
Customer Service Representative
Conns Home Plus
10.2018 - 09.2024
- Sold a variety of specialized electronic merchandise to customers using salesmanship and courtesy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on product features and benefits during sales interactions.
- Operates cash register and other sales-related equipment to enter new accounts, sales transactions, refunds and other related transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service/Sales Associate
Langley Exchange
06.2007 - 05.2018
- Assisted Customers with the purchase/return of store merchandise and provided hassle-free resolutions for various in store purchases.
- Conducted and performed required tracking, reporting and accountability for all marked down inventory.
- Assisted customers in selecting products and providing tailored recommendations.
- Managed inventory levels and organized product displays for optimal presentation.
- Processed sales transactions efficiently using point-of-sale systems.
- Participated in promotional events to increase store visibility and engagement.
Front End Supervisor/Cashier
Party City
10.2015 - 10.2017
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Managed the front end while assisting customers with their needs
- Trained and mentored team members on customer service techniques and product knowledge.
- Coordinated merchandise displays to enhance visual appeal and drive sales engagement.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Assisted in scheduling staff shifts to optimize coverage during high-traffic periods.
Education
Hampton High School
Hampton , VASkills
- Sales techniques
- Product education
- Cash register operation
- Inventory management
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Empathy and patience
Timeline
Customer Service Representative
Conns Home Plus
10.2018 - 09.2024
Front End Supervisor/Cashier
Party City
10.2015 - 10.2017
Customer Service/Sales Associate
Langley Exchange
06.2007 - 05.2018
Hampton High School