Hi, I’m
Neiah Scales
Student and Insurance Agent
Stuart,FL
Summary
Motivated and detail-oriented Medical Assistant student with a background in insurance, seeking to transition into an entry-level healthcare role. Proficient in managing patient information, handling administrative tasks, and navigating complex systems while adhering to patient care principles. Skilled in effective communication, problem-solving, and collaborating with diverse teams to deliver excellent service. Excited to apply newly acquired medical knowledge, combined with a solid understanding of insurance processes, to support patient care and contribute to the efficiency of healthcare operations. Committed to making a positive impact in a patient-focused environment.
Overview
11
years of professional experience
1
Certification
Work History
Progressive
Insurance Sales Agent
02.2024 - Current
Job overview
- Generated new leads and expanded client base by actively prospecting and networking within the community
- Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements
- Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies
- Managed a high volume of incoming calls, emails, and inquiries from potential customers
Deans Gold
Server
12.2020 - 04.2024
Job overview
- Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
- Efficiently handled cash transactions, accurately processing payments and providing change to customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
USAA
Licensed P&C Insurance Agent
04.2022 - 08.2023
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
Andrew Stevens NY
Social Media Manager/Events Coordinator
03.2018 - 02.2021
Job overview
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Nirvana Massage & Spa
Lead Spa Coordinator
07.2013 - 08.2016
Job overview
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy
- Maintain a clean; safe, fully stocked and well organized work area
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Answered questions about spa, treatments offered and spa's amenities.
Education
Stepful
Certificate from Medical Assisting
Indian River State CollegeFt. Pierce, FL
A.S from Radiology
05.2028
Martin County High SchoolStuart, FL
High school diploma
07.2016
Skills
- Customer service
- Call Center
- Attention to Detail
- Adaptability
- Ability to Work Under Pressure
- Computer skills
- Microsoft Office
- Insurance Sales
- Multitasking
Certification
- Property & Casualty License
- Personal Lines License
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementHealthcare benefitsFlexible work hoursTimeline
Insurance Sales Agent
Progressive
02.2024 - Current
Licensed P&C Insurance Agent
USAA
04.2022 - 08.2023
Server
Deans Gold
12.2020 - 04.2024
Social Media Manager/Events Coordinator
Andrew Stevens NY
03.2018 - 02.2021
Lead Spa Coordinator
Nirvana Massage & Spa
07.2013 - 08.2016
Stepful
Certificate from Medical Assisting
Indian River State College
A.S from Radiology
Martin County High School
High school diploma
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