Neijka Carty
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and operational efficiency at Express Employment. My expertise in customer service and communication, coupled with a proven ability to train peers and ensure safety, showcases a blend of hard and soft skills vital for dynamic environments.
Overview
1
1
Certification
Work History
Customer Service Specialist
Orange County Government
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Representative
Express Employment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Assistant
Kids College
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Security Officer
PCI Security Standards Council
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Assistant
United Veterans Outreach
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Security Officer
PCI Security Standards Council
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Weiser Security
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Certified Nurse Assistant -
Concord Carter Institute
Orlando, FL01.2004
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Certification
Small Business Management
Communication for Business
Copywriting
DataEntry
Timeline
Customer Service Specialist
Orange County Government
Customer Service Representative
Express Employment
Daycare Assistant
Kids College
Security Officer
PCI Security Standards Council
Assistant
United Veterans Outreach
Security Officer
PCI Security Standards Council
Security Officer
Weiser Security
Certified Nurse Assistant -
Concord Carter Institute
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