Neika Sylvain
Stamford,CT
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and emergency response. Adept at utilizing CCTV surveillance to enhance safety protocols while delivering superior customer service. Recognized for effectively collaborating with law enforcement to resolve incidents swiftly and maintain a secure environment.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Stamford, CT
01.2024 - 02.2025
- Monitored premises to maintain safety and security protocols.
- Conducted regular inspections of buildings and property to identify vulnerabilities.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Collaborated with law enforcement during emergencies to support response efforts.
Cashier
SUBWAY®Restaurants
Darien, CT
06.2020 - 11.2022
- Processed customer transactions efficiently using cash register and payment systems.
- Assisted customers with menu selections, ensuring accurate order fulfillment.
- Maintained cleanliness and organization of work area according to health standards.
- Collaborated with team members to optimize service speed during peak hours.
- Trained new staff on operational procedures and customer service expectations.
- Monitored inventory levels and communicated restocking needs to management.
- Welcomed customers and helped determine their needs.
Server
Shake Shack
Stamford, CT
02.2021 - 06.2021
- Delivered exceptional customer service in fast-paced environment.
- Processed orders accurately and efficiently using POS system.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and issues to enhance dining experience.
- Assisted in training new team members on operational procedures.
Education
High School Diploma -
Stamford High School
Stamford, CTNursing
Norwalk Community College
Norwalk, CTSkills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
CCTV monitoring
Superior customer service
Emergency response
Languages
Creole
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
01.2024 - 02.2025
Server
Shake Shack
02.2021 - 06.2021
Cashier
SUBWAY®Restaurants
06.2020 - 11.2022
High School Diploma -
Stamford High School
Nursing
Norwalk Community College