Neikisha Charles
Brooklyn,NY
Summary
Thorough and results oriented Quality Improvement?Risk Management Director, proficient and proven in creating and implementing Quality Improvement and Risk Management strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director Quality Improvement/Risk Management
The Bedford Stuyvesant Family Health Center
2023.03 - Current
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Used PDSA activities to guide process improvement in areas such as patient experience and appointment wait times.
- PCMH recognition project lead.
- UDS and HEDIS Quality SME.
- Leveraged internal and external tools and resources to optimize patient outcomes.
- Monitored and coordinated workflows to optimize resources.
Clinical Data Analyst
The Bedford Stuyvesant Family Health Center
2021.01 - 2023.02
- Provided training and support to team members, enhancing overall skills in data handling and analysis techniques.
- Designed user-friendly dashboards that presented key findings from clinical data analyses in a visually appealing manner.
- Developed custom algorithms for complex data analysis, leading to actionable insights and better decision-making in clinical trials management.
- Streamlined data processing by developing automated scripts for routine tasks.
- Established strong relationships with internal stakeholders such as statisticians, project managers, and clinicians for seamless collaboration on projects.
- Enhanced data accuracy by implementing rigorous validation processes and quality control measures.
- Presented analytical findings at conferences or meetings to promote knowledge sharing among peers in the clinical data analytics community.
CLINICAL COORDINATOR
Cliffside Rehabilitation and Residential Healthcare Facility, Cliffside Dialysis
2009.02 - 2020.12
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
- Maintain computerized record management system to store and process data such as personnel activities, resident requests and activities and hemodialysis patient census and inter-facility movement
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives; such as patient appointment tracking initiative; aimed at reducing excessive patient movement into and out of the facility
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing staff
- Communicated with patients with compassion while keeping medical information private.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
Education
Master’s in Public Health -
GEORGE WASHINGTON UNIVERSITY
Washington, DC12.2020
B.S in Biology -
BROOKLYN COLLEGE
Brooklyn, NY01.2009
Skills
- Microsoft Office- Word, Excel, Powerpoint
- G Suite
- EClinicalWorks- EpiccareLink
- UDS
- HEDIS
- PCMH
- Staff Development
- Verbal and written communication
- Process Management
- Financing
- Governance
- Compliance
- Multidisciplinary team collaboration
- Clinical Documentation
- Patient relations
Certification
NY State Notary Public
References
References available upon request
Accomplishments
- Supervised team of 5 staff members.
- Achieved 12% Childhood Immunization Status( CMS 117v11) performance improvement by completing updating Pediatrics Appointment scheduling workflow and providing staff with measure-education.
- Achieved Colorectal Cancer Screening (CMS 130v11) performance improvement by updating external documentation workflows and introducing opt-in program for non-compliant patients.
- Achieved 33.3% Child Dental Sealant (CMS 277v0) performance improvement by validating and remapping data and measure workflows.
- Enrolled facility in new QI programs to maximize incentive earnings and patient outcomes.
- Presenter at CHCANYs NY and Azara DRVS User Conference on Cervical Cancer Screening, Transitions of Care and Dental Sealant Workflows.
Timeline
Director Quality Improvement/Risk Management
The Bedford Stuyvesant Family Health Center
2023.03 - Current
Clinical Data Analyst
The Bedford Stuyvesant Family Health Center
2021.01 - 2023.02
CLINICAL COORDINATOR
Cliffside Rehabilitation and Residential Healthcare Facility, Cliffside Dialysis
2009.02 - 2020.12
Master’s in Public Health -
GEORGE WASHINGTON UNIVERSITY
B.S in Biology -
BROOKLYN COLLEGE
NY State Notary Public
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