Open To Work
Neikisha Charles
Director of Quality
Brooklyn,USA
Summary
Strategic healthcare leader with extensive experience in Federally Qualified Health Centers (FQHC). Demonstrated expertise in quality improvement and risk management, complemented by strong skills in data analytics and process management. Committed to enhancing patient outcomes through collaboration and adherence to industry best practices. Proven success in implementing innovative solutions that drive operational excellence and staff development.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Director Quality Improvement/Risk Management
The Bedford Stuyvesant Family Health Center
Brooklyn, NY
03.2023 - Current
- Strengthened internal controls by reviewing policies and procedures for regulatory compliance.
- Implemented innovative solutions to address complex problems, enhancing productivity and streamlining operations.
- Established culture of continuous improvement through open communication and employee empowerment.
- Collaborated with organizational leadership and board of directors to shape operational strategy.
- Utilized PDSA activities for process improvements in patient experience and appointment wait times.
- Led PCMH recognition project, ensuring adherence to best practices.
- Served as UDS and HEDIS Quality Subject Matter Expert to drive quality initiatives.
- Optimized patient outcomes by leveraging internal and external tools and resources.
Clinical Data Analyst
The Bedford Stuyvesant Family Health Center
Brooklyn, NY
01.2021 - 02.2023
- Delivered training and support to team members, improving data handling and analysis skills.
- Designed user-friendly dashboards to visually present key findings from clinical data analyses.
- Developed custom algorithms for complex data analysis, facilitating actionable insights in clinical trials.
- Streamlined data processing by creating automated scripts for routine tasks.
- Established strong relationships with internal stakeholders, ensuring seamless project collaboration.
- Implemented rigorous validation processes and quality control measures to enhance data accuracy.
- Presented analytical findings at conferences to promote knowledge sharing among clinical data analytics peers.
Clinical Coordinator
Cliffside Rehabilitation and Residential Healthcare Facility
Cliffside
02.2009 - 12.2020
- Monitored utilization of diagnostic services, inpatient beds, and staff to optimize resources.
- Maintained computerized record management system for personnel activities and patient data processing.
- Prepared reports detailing program status and quality initiatives, improving appointment tracking systems.
- Facilitated communication among governing boards, medical staff, and department heads through board meetings.
- Planned and administered programs in healthcare settings, ensuring effective personnel training and coordination.
- Engaged with patients compassionately while safeguarding medical information confidentiality.
- Cultivated partnerships with community organizations to expand patient support services beyond clinical care.
- Mentored junior staff to promote professional development and continuous improvement within the team.
Education
Master's - Public Health
12.2020
Thesis: Sustainably integrating oral hygiene into respiratory infection programs; in nursing homes.
B.S - Biology
01.2009
Skills
- Microsoft Office and G Suite
- EClinicalWorks and UDS
- HEDIS and PCMH
- Staff development
- Verbal and written communication
- Process management
- Project leadership
- Governance and compliance
- Multidisciplinary collaboration
- Clinical documentation
- Team collaboration
- Data processing and accuracy
- Validation processes
- Quality control measures
- Analytical insights
- Knowledge sharing strategies
Certification
NY State Notary Public
Timeline
Director Quality Improvement/Risk Management - The Bedford Stuyvesant Family Health Center
03.2023 - Current
Clinical Data Analyst - The Bedford Stuyvesant Family Health Center
01.2021 - 02.2023
Clinical Coordinator - Cliffside Rehabilitation and Residential Healthcare Facility
02.2009 - 12.2020
GEORGE WASHINGTON UNIVERSITY - Master's, Public Health
BROOKLYN COLLEGE - B.S, Biology
Accomplishments
- Achieved 12% UDS Childhood Immunization Status( CMS 117v11) performance improvement by completing updating Pediatrics Appointment scheduling workflow and providing staff with measure education.
- Achieved 12 % Colorectal Cancer Screening (CMS 130v11) performance improvement in 18 months, by updating external documentation workflows and introducing opt-in Cologuard text campaign program for non-compliant patients using Azara DRVS APO.
- Achieved 33.3% Child Dental Sealant (CMS 277v0) performance improvement by validating and remapping data and measure workflows.
- Enrolled facility in new QI programs to maximize incentive earnings and patient outcomes.
- Increased QIP earnings from 100k to over 400k in 1 year.
- Published case study with Exact Sciences on leveraging technology to improve Colorectal Cancer Screening rates.
- Azara ACE awards for two consecutive years.
- Work group leader for inaugural Innovation Summit hosted by Exact Sciences and Fight Colorectal Cancer in 2024.
- Served on CHCANYS HCCN Governance committee 2025.
- Project Lead for facility implementation of the AMA MAP BP program at BSFHC.
- UDS HTN measure performance improvement of 5.5% realized within 3 months of AMA MAP implementation.
- Metroplus Health top performing health center awardee for QARR/ HEDIS program year 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request
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