Neil Chance
Raleigh
Summary
Accomplished General Manager at Mercedes Benz of Cary, adept in operations management and leadership, significantly boosting sales and employee satisfaction. Excelled in client relations and P&L management, fostering long-term growth and loyalty. Proven track record in motivating teams and enhancing profitability through strategic planning and relationship building.
Overview
27
27
years of professional experience
Work History
General Manager
Mercedes Benz of Cary
05.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Land Rover Cary, Leith INC
11.2016 - 05.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Manager
Maserati of Raleigh, Leith INC
04.2008 - 11.2018
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Built relationships with customers and community to establish long-term business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
General Sales Manager
Leith Buick Pontiac GMC
08.2001 - 04.2008
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Upheld company policies and implemented standards fairly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Consultant
Leith Buick Pontiac GMC
08.1997 - 04.2001
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Bachelor of Arts - Communications And Writing For Electronic Media
North Carolina State University
Raleigh, NC12-1996
High School Diploma -
Harnett Central HIgh School
Angier, NC05-1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Relationship building
- Goal setting
- Verbal and written communication
- P&L management
- Motivation
- Client relations
- Interpersonal skills
- Sales expertise
Timeline
General Manager
Mercedes Benz of Cary
05.2018 - Current
Sales Manager
Land Rover Cary, Leith INC
11.2016 - 05.2018
Sales Manager
Maserati of Raleigh, Leith INC
04.2008 - 11.2018
General Sales Manager
Leith Buick Pontiac GMC
08.2001 - 04.2008
Sales Consultant
Leith Buick Pontiac GMC
08.1997 - 04.2001
Bachelor of Arts - Communications And Writing For Electronic Media
North Carolina State University
High School Diploma -
Harnett Central HIgh School
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