Neil Elder
Largo,Florida
Overview
15
15
years of professional experience
Work History
Customer Service Associate
West Marine
02.2008 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Bachelor of Arts - Accounting And Business Management
Saint Mary's University
Halifax, NS, Canada05.1978
Skills
- Performance Feedback
- Product Merchandising
- Selling Skills
- Correcting Discrepancies
- Presenting Solutions
- Understanding Customer Needs
- Refund Processing
Military Experiece
Canadian Air Force: Communications Technician - 3 Years
Canadian Navy: from - Communications Officer through Command Operations Officer - 14.5 Years
Timeline
Customer Service Associate
West Marine
02.2008 - 06.2023
Bachelor of Arts - Accounting And Business Management
Saint Mary's University