Neil Elder
Largo,Florida
Overview
15
15
years of professional experience
Work History
Customer Service Associate
West Marine
02.2008 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Bachelor of Arts - Accounting And Business Management
Saint Mary's University
Halifax, NS, Canada05.1978
Skills
- Performance Feedback
- Product Merchandising
- Selling Skills
- Correcting Discrepancies
- Presenting Solutions
- Understanding Customer Needs
- Refund Processing
Military Experiece
Canadian Air Force: Communications Technician - 3 Years
Canadian Navy: from - Communications Officer through Command Operations Officer - 14.5 Years
Timeline
Customer Service Associate
West Marine
02.2008 - 06.2023
Bachelor of Arts - Accounting And Business Management
Saint Mary's University
Similar Profiles
Michael OzingaMichael Ozinga
Store Manager at West MarineStore Manager at West Marine
Carter JohnsonCarter Johnson
Sales Lead at West MarineSales Lead at West Marine
Marjorie MoyerMarjorie Moyer
Sales Associate at West MarineSales Associate at West Marine
Kyle FarrenKyle Farren
Store Manager at West MarineStore Manager at West Marine
Melinda MujidzicMelinda Mujidzic
Property Manager at Condominium AssociatesProperty Manager at Condominium Associates