Overview
Work History
Education
Skills
Military Experiece
Timeline
Generic

Neil Elder

Largo,Florida

Overview

15
15
years of professional experience

Work History

Customer Service Associate

West Marine
Fort Lauderdale, FL (Remote)
02.2008 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.

Education

Bachelor of Arts - Accounting And Business Management

Saint Mary's University
Halifax, NS, Canada
05.1978

Skills

  • Performance Feedback
  • Product Merchandising
  • Selling Skills
  • Correcting Discrepancies
  • Presenting Solutions
  • Understanding Customer Needs
  • Refund Processing

Military Experiece

Canadian Air Force: Communications Technician - 3 Years

Canadian Navy: from - Communications Officer through Command Operations Officer - 14.5 Years

Timeline

Customer Service Associate

West Marine
02.2008 - 06.2023

Bachelor of Arts - Accounting And Business Management

Saint Mary's University
Neil Elder