Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neil Harvey

Columbia,MD

Summary

Effective at operating hand and power tools to measure components, troubleshoot issues, and fix problems. Working on appliances. Knowledgeable about managing supplies, maintaining clean work zones and using safe practices.

Skilled Appliance Repair Technician with hands-on experience in diagnosing, repairing, and maintaining a wide range of household appliances. Strengths include troubleshooting ability, strong customer service skills, and knowledge of various appliance brands and models. Previously contributed to increased client satisfaction through timely and efficient repair services. Resourceful professional in home appliance maintenance known for high productivity and efficiency in task completion. Specialize in electrical troubleshooting, mechanical repairs, and customer service, ensuring smooth operation and client satisfaction. Excel in problem-solving, communication, and time management to deliver quality service under tight deadlines.

Overview

13
13
years of professional experience

Work History

Appliance Repair Technician

Via Services
Crofton, MD
11.2018 - Current
  • Repaired refrigerators by replacing worn gaskets or thermostats.
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Inspected, tested, and repaired electrical components of appliances.
  • Identified potential issues that may arise with an appliance before completing a repair.
  • Ordered replacement parts as needed for repairs.
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Used hand tools to remove covers from units in order to access internal parts.
  • Maintained records of service calls made including customer contact information.
  • Documented all work performed in accordance with company policies and procedures.
  • Educated customers about proper care of their appliances.
  • Provided customers with estimates of repair costs.
  • Performed preventative maintenance on all types of appliances.
  • Replaced defective wiring and other parts.

Appliance Repair Technician

Bray & Scarff
Laurel, MD
08.2016 - 11.2018
  • Repaired refrigerators by replacing worn gaskets or thermostats.
  • Assembled appliance components following installation instructions.
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Provided technical support over the phone for customers who need assistance with their appliances.
  • Ordered replacement parts as needed for repairs.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Explained the nature of the problem and how it was resolved to customers.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Tested appliance parts with hand instruments.
  • Repaired and serviced kitchen and laundry room appliances.

Appliance Repair Technician

Sears Appliance Repair A&E
Glen Burnie, MD
07.2011 - 09.2015
  • Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
  • Recommended replacement parts and routine maintenance.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Maintained part inventory for on-site installation, maintenance, and repair of appliances.
  • Conducted circuit tests to locate shorts and grounds.
  • Presented and explained estimates to property owner or landlord.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Tested appliance parts with hand instruments.
  • Repaired and serviced kitchen and laundry room appliances.
  • Removed, disassembled, and fixed appliance parts.
  • Ordered supplies, tools and equipment to complete repairs.
  • Explained the nature of the problem and how it was resolved to customers.

Education

Associate Degree Program - HVAC Installation And Repair

Lincoln Technical Institute - Columbia
Columbia, MD
08-2009

High School Diploma -

Dundalk High School
Dundalk, MD
06-2004

Skills

  • Specializing in [Whirlpool]
  • Sealed system components
  • Documenting changes
  • Troubleshooting faults
  • Diagnosing problems
  • Maintaining inventory

Timeline

Appliance Repair Technician

Via Services
11.2018 - Current

Appliance Repair Technician

Bray & Scarff
08.2016 - 11.2018

Appliance Repair Technician

Sears Appliance Repair A&E
07.2011 - 09.2015

Associate Degree Program - HVAC Installation And Repair

Lincoln Technical Institute - Columbia

High School Diploma -

Dundalk High School

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Neil Harvey