Neil Mutembei
Allen,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
03.2015 - 12.2020
- I handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Associate
Walmart
08.2013 - 04.2014
- Help customers find the products they are looking for
- Ensure high-quality products are available in produce, deli, bakery, dairy, meat, and other departments
- Pack ready-to-sell products in proper containers and stock displays
- Prepare and serve ready-to-eat food
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
- Keep the area clean, sanitized, and customer-ready
Education
Associate of Science - Mechanical Engineering
Collin County Community College District
Plano, TX06.2024
High School Diploma -
Allen High School
Allen, TX06.2012
Skills
- Prioritization
- Spreadsheets
- Brand Representation
- Receiving Support
- Problem-Solving Ability
- Customer Relations
- Critical Thinking
- Reading Comprehension
Timeline
Customer Service Representative
State Farm
03.2015 - 12.2020
Associate
Walmart
08.2013 - 04.2014
Associate of Science - Mechanical Engineering
Collin County Community College District
High School Diploma -
Allen High School
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