Ronald Szelestey
North Las Vegas
Summary
Operations and Service Manager with 10+ years of experience in installation, HVAC, plumbing, and property maintenance across residential and commercial environments. Proven record of improving customer satisfaction, building and coaching teams, and managing scheduling, inventory, and field operations. Strong hands-on technical background combined with vendor coordination, process improvement, and staff training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Installation Manager
Leaf Home Water Solutions
08.2024 - Current
- Manage daily install schedule and oversee service schedule for residential water treatment systems.
- Communicate with sales representatives on potential installs, coaching them on technical requirements and site readiness.
- Handle inventory control and receiving; pull inventory for daily installs and track stock levels.
- Verify contracts and documents for installs, deposit checks and cash, and support team building and technician training.
Operations Manager
Dupure
11.2021 - 02.2023
- Directed daily operations including scheduling, inventory, ordering, installations, and service calls for water softeners and reverse osmosis systems.
- Collaborated with sales representatives to schedule installs, calculate install costs, and recommend system placement.
- Hired, trained, and, when necessary, terminated employees; managed service/install procedures and money handling/check deposits.
- Secured residential plumbing permits and supervised fleet maintenance and care.
- Improved local Google rating from 2.7 to 4.4 stars and built a team that doubled 2021 install numbers, achieving install volume comparable to the Houston branch with one-third of the staff.
Service Manager
Revere Mechanical
07.2021 - 08.2021
- Oversaw HVAC and plumbing service operations for commercial and residential customers.
- Managed technicians, prioritized work, and ensured timely, high-quality completion of service calls.
- Created SOPs
Field Technician Manager
American Homes 4 Rent
03.2020 - 06.2021
- Managed field technicians, confirming routing and assisting with troubleshooting on occupied and vacant work.
- Performed field training for newly onboarded technicians on standards and procedures.
- Handled high-priority work orders including HVAC troubleshooting and unit replacements.
- Coordinated vendors for vacant/turn work and verified quality and completion.
Product Coordinator
American Homes 4 Rent
08.2019 - 03.2020
- Researched products for new RFPs, including failure rates, quality, cost, and units of measure.
- Composed RFP documents for new bid items and standardized products for in-house maintenance and field personnel.
- Wrote processes and procedures for flooring and premier vendor pricing revisions.
Maintenance Case Specialist
American Homes 4 Rent
03.2018 - 08.2019
- Answered inbound maintenance calls, created work orders, and coordinated with vendors and residents.
- Managed work order flow and oversaw flooring processes, including purchase orders in Yardi.
- Reviewed estimates/bids and helped create new appliance ordering and pricing procedures.
Dispatcher
Mr. Appliance
04.2017 - 03.2018
- Answered inbound calls and provided basic troubleshooting by phone.
- Coordinated routing for technicians and managed work orders and inventory.
- Handled Insinkerator ordering, claims, and related work orders; checked in parts for upcoming jobs.
Technician
Senske Services
09.2015 - 02.2017
- Provided pest control services for residential and commercial properties.
- Maintained strong customer relationships and ensured quality service.
Shift Manager
Walgreens
02.2013 - 09.2015
- Supervised crew members and daily store operations.
- Managed customer relations, problem solving, cash handling, accounting reports, and vendor relations.
Owner/Operator
Szelestey Solutions
02.2012 - 01.2013
- Performed HVAC system replacements, general repairs, and preventative maintenance.
- Completed plumbing work including water heater, fixtures, and toilet repair/replacement.
- Handled drywall repairs and texture work for residential clients.
Maintenance Technician
Camden Development
10.2009 - 01.2012
- Completed apartment work orders for HVAC, plumbing, electrical, appliances, drywall, paint, and cabinetry.
- Worked daily with residents, vendors, distributors, and flooring technicians; ordered supplies and products.
Assistant Store Manager
Conrad & Bischoff
01.2008 - 08.2009
- Managed store operations, bookkeeping, money handling, and account reports.
- Oversaw crew members, inventory, vendor relations, and customer relations.
Education
High School Diploma -
Moapa Valley High School
Overton06-2006
Skills
- Customer service and customer retention
- Management, training, and mentorship
- Bookkeeping and basic accounting
- Vendor relations and purchasing
- Yardi
- Troubleshooting and diagnostics
- Dispatching and routing
- Pest control
- Electrical and handyman work
- Property maintenance (10 years)
- Pool cleaning and equipment maintenance
- Driving (10 years, clean record if applicable)
Certification
- EPA Universal HVAC Certification (December 2009 – Present)
- Audio Engineering (April 2016 – Present) – Experience running church audio using Allen & Heath, Mackie, Behringer, and Yamaha sound consoles
- Certified Pool Operator (November 2009 – October 2012)
Timeline
Installation Manager
Leaf Home Water Solutions
08.2024 - Current
Operations Manager
Dupure
11.2021 - 02.2023
Service Manager
Revere Mechanical
07.2021 - 08.2021
Field Technician Manager
American Homes 4 Rent
03.2020 - 06.2021
Product Coordinator
American Homes 4 Rent
08.2019 - 03.2020
Maintenance Case Specialist
American Homes 4 Rent
03.2018 - 08.2019
Dispatcher
Mr. Appliance
04.2017 - 03.2018
Technician
Senske Services
09.2015 - 02.2017
Shift Manager
Walgreens
02.2013 - 09.2015
Owner/Operator
Szelestey Solutions
02.2012 - 01.2013
Maintenance Technician
Camden Development
10.2009 - 01.2012
Assistant Store Manager
Conrad & Bischoff
01.2008 - 08.2009
High School Diploma -
Moapa Valley High School
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- Professional summary
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- Service Manager
- Field Technician Manager
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