Neil Jacob G Yabut

• First point of contact between consumers and the firm under FDCPA guidelines.
• Provide monetary resolutions* throughout the large and small claims legal process in both Wisconsin and Illinois.
• Collected on subrogation matters, handling them pre-lawsuit to post-judgement
• Gather key information beneficial to the firm in the formulation of effective legal arguments.
• Conducted comprehensive research using various resources such as online databases, case records, or property tax assessments to locate consumers/defendants.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
• Gained clearance to work remotely.

(*) Prioritized the firm's clientele's best interest in terms of monetary resolutions while taking consumers' residual income into consideration.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.