Neiman Williams
Forney,TX
Summary
Motivated and compassionate individual driven by a heart for service, seeking a Patient Services Specialist position. I bring a well-rounded background in technical support, education, and customer service, built through hands-on roles that require both technical skill and a personal touch.
Overview
5
5
years of professional experience
Work History
IT Technical Support Intern
Nobis Rehab Partners, LLC
12.2023 - 06.2024
- Provided technical support for staff, including troubleshooting hardware and software issues.
- Assisted in resolving network connectivity problems and setting up workstations.
- Educated users on best practices and basic troubleshooting steps.
- Answered and directed telephone calls to designated departments.
- Communicated with end users via phone, email, and remote access to view screen sessions from a different location.
- IT ticketing system supports 25 to 50 calls per day.
Sales Associate
Sweet's Therapy Bakery
07.2021 - Current
- Handle customer inquiries and resolve technical issues while providing a high level of service.
- Provide excellent customer service in fast-paced environments, assisting with orders, answering inquiries, and resolving customer complaints.
- Handle cash register transactions, including cash, credit card payments, and order fulfillment.
- Manage inventory and restock bakery displays, ensuring cleanliness and organization.
- Assist with Facebook and Instagram marketing to increase online visibility and customer orders.
- Troubleshoot the POS system and set up printers.
Independent Tutor
Self-employed
03.2020 - Current
- Subject Expertise: Math and Science
- Tutoring Platforms: Zoom, Google Meet, Microsoft Teams
- Teaching Skills: Individualize lesson plans, assess student needs, and explain complex concepts clearly.
- Communication Skills: Patience, active listening, and adaptability to various learning styles.
- Provide feedback on assignments and help students develop study strategies for long-term success.
- Students achieve an increase in test results between the progress report and the final report card, demonstrating an average increase of 25%.
Education
High School Diploma -
North Forney High School
Forney, TX05-2021
Skills
- Customer Service
- Verbal & Written Communication
- Empathy
- Organizational & Time Management
- Problem-Solving
- Adaptability
- Freshworks ticketing system
- Operating Systems: Windows, macOS, Microsoft 365
- Hardware: Troubleshooting printers, desktops, laptops, and routers
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT Technical Support Intern
Nobis Rehab Partners, LLC
12.2023 - 06.2024
Sales Associate
Sweet's Therapy Bakery
07.2021 - Current
Independent Tutor
Self-employed
03.2020 - Current
High School Diploma -
North Forney High School
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