Neiry Gonzalez
Johnson City,TN
Summary
As a graduated of Tennessee College of Applied Technology and one who received dual diplomas, I am seeking an entry-level position within your organization. I am an individual who seeks responsibility and challenging positions with a progressive company. My talent and ability will have valuable application, as I possess dependability, punctuality, and I am able to work in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Teller
Bank Of Tennessee
06.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to improve branch performance and achieve sales targets.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Executed wire transfers, stop payments and account transfers.
- Enhanced customer satisfaction by providing efficient and accurate transaction services in both English and Spanish.
Sales and Customer Support
El Charolais Mexican Grill
10.2017 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $200 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Dietary Aide
Healthcare Services Group
07.2021 - 03.2023
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained high personal grooming standards and uniform presentation.
Dietary Aide
NHC Home Care
02.2021 - 07.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Customer Service Representative
Advanced Call Center Technologies LLC
01.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered over 65 calls per shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Responded to customer comments and questions via LiveChat during shifts.
Education
Accounting/Administrative Assistant -
Tennessee College of Applied Technology - Elizabethton
Elizabethton, TN2018
GED -
Asbury Family Resource Center
10.2017
Course of Study Electrical Engineering -
University of Zulia
2017
Skills
- Bilingual
- Accounting Principles
- Calm and Professional Under Pressure
- Time Management
- Microsoft Office
- Services Determination
- Food Safety
- Active Listening
- Data Entry
- Planning and Coordination
- Written Communication
- Teambuilding
- Excellent Communication
- Customer Assistance
- Cash handling proficiency
- Banking Product Knowledge
Certification
- English Language Certificate, CEVAZ - November 2014
Timeline
Universal Teller
Bank Of Tennessee
06.2023 - Current
Dietary Aide
Healthcare Services Group
07.2021 - 03.2023
Dietary Aide
NHC Home Care
02.2021 - 07.2021
Customer Service Representative
Advanced Call Center Technologies LLC
01.2020 - 01.2021
Sales and Customer Support
El Charolais Mexican Grill
10.2017 - Current
Accounting/Administrative Assistant -
Tennessee College of Applied Technology - Elizabethton
GED -
Asbury Family Resource Center
Course of Study Electrical Engineering -
University of Zulia
Similar Profiles
Katherine GrabowskiKatherine Grabowski
Assistant Relationship Manager at Bank Of TennesseeAssistant Relationship Manager at Bank Of Tennessee
Emily JohnsonEmily Johnson
Interactive Teller at Bank of TennesseeInteractive Teller at Bank of Tennessee
Khris WashingtonKhris Washington
Technical Support Specialist at First Horizon Bank/First Tennessee BankTechnical Support Specialist at First Horizon Bank/First Tennessee Bank
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Ryley McGrewRyley McGrew
Veterinary Assistant at Mountain Empire Animal HospitalVeterinary Assistant at Mountain Empire Animal Hospital