Neisha M. Dominicci Rodríguez
Juana Diaz,Puerto Rico
Summary
A dedicated branch professional prepared to drive operational efficiency and client satisfaction. Leveraging in-depth experience in managing customer inquiries and resolving issues to support branch activities. Highly focused on team collaboration and adapting to dynamic needs, ensuring reliability and effective results. Known for strong organizational skills and customer service excellence.
Experienced with branch support operations, enhancing daily functions and client interactions. Utilizes problem-solving skills to address customer inquiries and streamline processes. Knowledge of effective communication and teamwork ensures reliable and adaptable branch environment.
Overview
14
14
years of professional experience
Work History
Branch Support Representative
PenFed
Ponce, PR
04.2022 - Current
- Customer Services
- Assist & greet current prospective members in person
- Demonstrate member service skills and the ability to resolve problems
- Provided comprehensive support to branch operations, ensuring seamless member service delivery.
- Assisted in resolving member inquiries through effective communication and problem-solving techniques.
- Coordinated branch activities, facilitating collaboration among team members for improved workflow efficiency.
- Conducted training sessions for new staff, enhancing their understanding of operational procedures and systems.
- Streamlined processes for handling transactions, reducing turnaround times and increasing accuracy in service delivery.
Universal Representative
PenFed
Ponce, PR
04.2022 - 03.2023
- Teller
- Assist & greet current prospective members in person
- Prepare loan documents for review and disbursement as necessary.
- Facilitated member inquiries through multiple communication channels, ensuring timely and accurate responses.
- Analyzed member feedback to improve service delivery and enhance customer satisfaction.
- Balance cash drawer daily and prepares individual settlement sheets.
- Assist with the daily balancing and closing out of the branch.
Apparel Team Lead
Walmart
Orlando, FL
01.2021 - 01.2022
- Customer Services
- Delivering daily operational guidance to teams; and monitoring inventory flow processes and service standards.
- Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating
- Claims
- Providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates
- Oversaw daily operations of apparel department, ensuring optimal stock levels and inventory accuracy.
- Trained and mentored team members on best practices for customer service and product knowledge.
Sales Agent
Triple S Life Insurance, Ponce, PR
Ponce, PR
01.2019 - 01.2020
- Fully responsible of Managing a portfolio of about 500 clients.
- Sell and negotiate life, health, property, and other types of insurance to match the needs of the clients.
- Ensure the accuracy and completeness of submitted claims.
- Acts as the first point of contact for escalated issues coming into the work group to provide resolution and escalate issues to manager/Director when needed.
- Maintain and cultivate relationships with existing clients/costumers.
Sales and Service Representative
First Bank Coto Laurel, P.R
Coto Laurel, P.R
01.2014 - 01.2019
- Process all financial transactions accurately including deposits, withdrawals, transfers, loan payments and other negotiable instruments.
- Open a variety of new accounts & loans and cross sale products and services to meet client’s needs.
- Perform daily sales activities to provide excellent service and meet sales goals.
- Work with employees to resolve complaints and provide overrides as needed.
- Perform the responsibilities of the Teller Supervisor in his/her absence.
- Help audit the vault, ATM & teller drawers.
- Accurately post transactions and complete documentation for members and maintain records for a clear audit trail.
- Ensure compliance with policies, procedures, regulations, and security guidelines.
- Assisted in processing transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer service through effective communication and problem-solving skills.
Teller
First Bank Coto Laurel, P.R
Coto Laurel, P.R
01.2012 - 01.2014
- Ensure day-to-day operational, compliance and supervisory aspects of the business are functioning.
- Supervise, assist, and evaluate operations staff.
- Provide temporary coverage and training to staff.
- Ensure timely and effective responses to compliance, supervision, and audit examinations on a priority basis.
- Maintain open line of communication between staff and senior management.
- Assist in the resolution of customer complaints.
Education
Bachelor - Business Administration, Human Resources
NUC University
Puerto Rico01-2023
Technical course - Integral Banking
Institute of Banking And Commerce
Puerto Rico01-2012
Skills
- Microsoft Office, Excel and Power Point
- Loans processing
- Branch operations
- Banking procedures
- Account maintenance
- Financial transactions
- Loan processing
- Cross-selling products
- Teamwork
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Team cooperation
- Team leadership
- Cash handling and management
- Professional ethics
Timeline
Branch Support Representative
PenFed
04.2022 - Current
Universal Representative
PenFed
04.2022 - 03.2023
Apparel Team Lead
Walmart
01.2021 - 01.2022
Sales Agent
Triple S Life Insurance, Ponce, PR
01.2019 - 01.2020
Sales and Service Representative
First Bank Coto Laurel, P.R
01.2014 - 01.2019
Teller
First Bank Coto Laurel, P.R
01.2012 - 01.2014
Bachelor - Business Administration, Human Resources
NUC University
Technical course - Integral Banking
Institute of Banking And Commerce