Andrea Gray
Newark,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Medical Center
11.2023 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
HIV Tester/Counselor
NJCRI
10.2022 - 05.2023
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Educate HIV patients on methods to use to avoid spreading disease to other individuals.
- Attended outreach events to perform rapid HIV tests and provide referrals for future testing and treatment.
- Participated in health fairs and community events to explain organizations services and mission.
- Scheduled appointments and office visits
- Collected demographic and medical information to conduct intake for patient with HIV.
- Educate clients on options to assist in making informed decisions.
Medical Case Manager
NJCRI
05.2022 - 10.2022
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Streamlined case management processes for increased efficiency and better patient outcomes.
- Collaborated with multidisciplinary teams to optimize patient care and treatment plans.
- Ensured timely delivery of medical services, reducing hospital readmission rates significantly.
- Maintain thorough case history records and wrote detailed reports.
- Maintained confidential case documentation.
- Evaluated clinical data and adjusted treatment plans as needed, leading to improved patient health outcomes.
HIV Tester/counselor
NJCRI
03.2021 - 05.2022
- Enhanced community awareness about HIV by organizing outreach programs and participating in local events.
- Improved patient understanding of HIV prevention methods by providing tailored counseling sessions and informational materials.
- Reduced stigma associated with HIV testing by offering confidential services and fostering a supportive environment.
- Conducted thorough assessments to determine patients'' risk factors, individual needs, and appropriate interventions.
Case Aide Worker
Isaiah House
12.2006 - 04.2016
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
Teacher's Assistant
East Orange Community Charter School, East Orange
08.2010 - 08.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Certificate - HIV/AIDS Awareness
North American Institution of Learning
On-line02.2021
Diploma - Substance Abuse Counslor
Ashworth College
Norcross, GA03.2020
Associate of Science - Early Childhood Education
Ashworth College
Norcross, GA01.2008
High School Diploma -
Clfford. J. Scott
East Orange, NJ06.2001
Skills
- Microsoft Office Suite proficiency
- Patient Records Maintenance
- Patient Communication
- Patient Care Coordination
- Appointment Scheduling
- Medical record assessment
- Detail Oriented
- Patient Confidentiality Maintenance
- Adaptable to change
- HIPAA Compliance Knowledge
- Data Entry
- Medical Terminology
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
11.2023 - Current
HIV Tester/Counselor
NJCRI
10.2022 - 05.2023
Medical Case Manager
NJCRI
05.2022 - 10.2022
HIV Tester/counselor
NJCRI
03.2021 - 05.2022
Teacher's Assistant
East Orange Community Charter School, East Orange
08.2010 - 08.2015
Case Aide Worker
Isaiah House
12.2006 - 04.2016
Certificate - HIV/AIDS Awareness
North American Institution of Learning
Diploma - Substance Abuse Counslor
Ashworth College
Associate of Science - Early Childhood Education
Ashworth College
High School Diploma -
Clfford. J. Scott