Summary
Overview
Work History
Education
Skills
Timeline
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Neiya Marchman

Wesley Chapel,FL

Summary

A compassionate customer service representative who is very determined, goal driven, focused, loyal, and a team player. With the opportunity to work in different types of customer service environments, I have gained the knowledge of how to satisfy valued customers with my professionalism, and provide an excellent customer service experience for everyone. I am able to provide a positive environment and attitude. I am committed to getting work done efficiently and effectively.

Overview

5
5
years of professional experience

Work History

Case Manager

Morgan & Morgan Law Firm
04.2023 - 01.2024
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Server

Wing House
02.2023 - 04.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Cashier/Customer Service Representative

Target
03.2019 - 08.2022
  • Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage
  • Collected cash, checks, and credit card payments to process transactions
  • Customers were helped by me by answering questions about merchandise, policies, and inventory concerns
  • Worked at the register, totaling sales, collecting payments, and printing receipts
  • Used positive upselling and customer service skills to assist customers in locating merchandise and engaging with various product options
  • Learned the roles of other departments, including Style, Starbucks, General Merchandise, and Fulfillment, in order to provide coverage and keep the store running smoothly.

Education

Some college (No degree) -

Florida Memorial University
Miami Gardens, FL

Paralegal Degree - Criminal Justice

HCC
Valrico, FL

High School -

Bloomingdale High School
Valrico, FL
01.2021

Skills

  • Conflict resolution
  • Self-motivated
  • Extremely organized
  • Strong verbal communication
  • Customer service skills

Timeline

Case Manager

Morgan & Morgan Law Firm
04.2023 - 01.2024

Server

Wing House
02.2023 - 04.2023

Cashier/Customer Service Representative

Target
03.2019 - 08.2022

Some college (No degree) -

Florida Memorial University

Paralegal Degree - Criminal Justice

HCC

High School -

Bloomingdale High School

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Neiya Marchman