Nejat Ababor

• Address and resolve tenant issues promptly, ensuring high tenant satisfaction and retention.
• Record and process payments via checks, Zelle, and Cash App; maintain accurate financial records and perform account reconciliations.
• Prepare, sign, and manage lease agreements, including renewals and compliance with rental policies.
• Develop and execute marketing strategies on platforms such as Facebook and Instagram to attract new tenants. Conduct property tours for prospective clients.
• Oversee community assistance staff, ensuring they meet performance standards and contribute positively to the community environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details. Provided information regarding charge accounts and loyalty programs. Opens accounts and related services

Originates loan applications, prepares documents and conducts loan

I delivers a legendary Customer Service providing solutions and referrals for products and services to new and existing Customers

Reconciled cash drawer and resolved discrepancies.

Counted and packaged currency and coins.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

Process standard teller transactions for customers including servicing Clients account, mange deposits,

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Educated customers on use of banking website and mobile apps.

Process standard teller transactions for customers including servicing clients accounts, manage deposits, withdrawal transfer and check cashing accepting lone payment safety deposits box and IRA payment. Verify customer identification , signature and balance information , customer service ,sales , answering questions for client recommended bank products for client solution. Converting non customers in to customer ......etc

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.