NEJAT MOHAMMED
SeaTac,WA
Summary
Highly skilled Patient Care Technician with more than 5 years practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, lab work, documentation and administrating treatment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contacts And Glasses
09.2022 - 07.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Collaborated with optometry staff to reach individual and team goals.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
RETAIL SALES ASSOCIATE
Kohl's
10.2021 - 02.2022
- Evaluated customer needs and make appropriate product recommendations
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
- Handled cash and credit transactions, issued correct change, and processed online orders
- Helped maintain a clean and orderly work environment
- Helped customers load funds onto store gift cards
- Notified customers of pricing changes and special offers to boost sales
- Assisted customers with refunds and product returns.
FRONT DESK RECEPTIONIST
America's Best Contacts & Eyeglasses
09.2021 - 12.2021
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Obtain and document from the insurance company as needed
- Schedule and confirm appointments, and follow-up visits
- File all patient records daily and pull patient files for the next day's appointments
- Check on the status and notify customers when orders are in or of any delays
- Addressed customer complaints and offered solutions
- Kept reception area tidy and presentable.
MEDICAL ASSISTANT
Bethel Medical
04.2018 - 07.2020
- College
- Scheduling appointments
- Sending blood samples to the lab
- Updating medical records
- Answering phones
- Greeting patients.
Education
ASSOCIATE - APPLIED SCIENCE
Highline College
Des Moines, WAASSOCIATE OF SCIENCE -
Bethel Medical School
EthiopiaAssociate of Arts - Nursing
Bellevue College
Bellevue, WA06.2025
Skills
- Customer service
- Verbal communication
- Teamwork and leadership
- Patient reception management
- Insurance verifications
- Medical terminology
- Data logging
Certification
- Licensed Certified Nursing Assistant
Languages
Arabic
Native or Bilingual
Amharic
Native or Bilingual
English
Native or Bilingual
Timeline
Optometric Technician
America's Best Contacts And Glasses
09.2022 - 07.2023
RETAIL SALES ASSOCIATE
Kohl's
10.2021 - 02.2022
FRONT DESK RECEPTIONIST
America's Best Contacts & Eyeglasses
09.2021 - 12.2021
MEDICAL ASSISTANT
Bethel Medical
04.2018 - 07.2020
ASSOCIATE - APPLIED SCIENCE
Highline College
ASSOCIATE OF SCIENCE -
Bethel Medical School
Associate of Arts - Nursing
Bellevue College
- Licensed Certified Nursing Assistant
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