Nejla Magri
Rivers Casino
Green Cove Springs
2
Languages
5
years of professional experience
Hospitality Professional experienced in restaurant, banquet, and retail service. Delivered exceptional guest satisfaction and service flow through effective team leadership, complaint resolution, and service coordination. Focused on enhancing operational efficiency and maintaining organized service areas during busy shifts.
Work History
Hostess/server/banquet Server
7 Months- Greeted guests quickly and supported seating flow for smooth dining room operations.
- Kept waitlist and reservation records accurate to help reduce guest delays.
- Worked with servers and management on table assignments to balance service coverage.
- Answered guest questions and phone calls with clear, professional communication.
- Handled minor guest concerns promptly and escalated larger issues when needed.
- Balanced phone calls, guest greetings, and reservation log updates at the same time.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Manager in Charge
3 Years 9 Months- Supervised daily restaurant operations, ensuring smooth front- and back-of-house coordination
- Managed staff scheduling, task assignments, and shift coverage to maintain service consistency
- Monitored cash handling, POS transactions, and closing procedures for accuracy
- Trained new team members on service standards, menu knowledge, and operational procedures
- Enforced food safety, sanitation, and cleanliness requirements across dining and prep areas
- Coordinated inventory checks, supply ordering, and stock rotation to prevent shortages
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
Retail Associate
1 Year- Delivered attentive customer service, resolving inquiries and maintaining positive store experience
- Trained new staff on store procedures, service standards, and daily routines
- Operated till systems accurately, processing cash and card transactions with care
- Monitored stock levels, rotating products and reporting shortages promptly
- Maintained clean, safe sales floor, following housekeeping and hygiene standards
- Supported merchandising updates, arranging products to improve visibility and sales
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
High School Diploma
Skills
Hospitality service expertise
Customer service
Food safety practices
Interactive communication
Cleaning and sanitation
Hospitality skills
Effective multitasking
Detail-oriented
Reporting skills
Performance improvement
Task delegation
Team leadership
Decision-making
Performance management
Empathy skills
Sales strategy
Languages
English
Full Professional
Maltese
Native or Bilingual
Timeline
Hostess/server/banquet Server
Rivers Casino
12.2025 - 07.2026Read More
Manager in Charge
Pho79
01.2022 - 10.2025Read More
Retail Associate
Maypole
03.2021 - 03.2022Read More
Santa Clara
High School Diploma
Read More