Nejra Delic

Accomplished Case Manager working with kids and adults with Developmental and Intellectual needs. I adept to handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

• Developed individualized care plans with input from clients and their families.
• Conducted home visits to assess the safety of living environments for clients.
• Collaborated with other service providers to ensure continuity of care for clients.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Provided individualized support to clients with intellectual disabilities in a residential setting.
• Provided direct support to individuals with intellectual disabilities in daily activities and tasks.

• Consistently met established sales goals while providing exceptional customer service.
• Assisted customers with product selection, purchase decisions, and payment processing.
• Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
• Implemented promotional campaigns to drive store traffic and increase sales.
• Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.