Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work
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Neka Crockett

Houston,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Houston, TX, USHouston, TX
Open to relocation: No

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats

Summary

Results-driven customer service professional with over 16 years of experience. Skilled in active listening and critical thinking, successfully resolving conflicts and enhancing customer satisfaction. Eager to leverage expertise to foster strong client relationships and drive team success.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Advance America
Houston, TX
06.2009 - 01.2026
  • Provided exceptional customer support, resolving inquiries and concerns effectively.
  • Managed account information updates and processing loan applications accurately.
  • Trained new staff on customer service protocols and operational procedures.
  • Assisted in developing training materials to enhance team performance and efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Hickman Mills High School
Kansas City, MO
05-2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Filing
  • Customer education
  • Assertiveness
  • Store maintenance
  • Account management
  • Service upselling

Timeline

Customer Service Representative

Advance America
06.2009 - 01.2026

High School Diploma -

Hickman Mills High School
Neka Crockett