Shaneka Paul
Analyst
Tampa,Florida
Summary
Highly motivated bilingual professional with a strong desire to take on new challenges. Demonstrates a solid work ethic, adaptability, and exceptional interpersonal skills, with enhanced communication abilities that foster strong relationships. Adept at working independently and leading teams while quickly mastering new skills to drive exceptional results.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Analyst (Quality & Audit)
Coca Cola Sales and Bottler Services
1 2024 - Current
- Assess risk exposure by evaluating customer payment patterns and credit sources, conducting financial analyses to mitigate potential losses.
- Collaborate with colleagues to analyze an average of 50 accounts daily, leveraging data insights to enhance collection strategies.
- Review over 300 accounts monthly, ensuring proper completion and targeting collections exceeding $15 million, with a compliance rate of 98%.
- Prepare and deliver detailed audit reports to senior management, leading presentations to foster discussion on findings and corrective actions.
- Manage an average of 10 complex cases ranging from $100 to $50,000, ensuring data accuracy and processing refunds efficiently.
Vendor Management Client Operations Analyst
JPMorgan Chase
03.2022 - 12.2023
- Led a project to integrate new equipment for nationwide distribution to over 5.1 million businesses in the U.S. and Canada.
- Managed an average of 50 escalated cases weekly in PeopleSoft, utilizing strong problem-solving skills for efficient resolution.
- Streamlined case management processes, achieving a 60% reduction in closure timeframes as the lead contact.
- Analyzed Root Cause Analyses (RCAs) for problem orders, building relationships with vendors and ensuring compliance through detailed scorecards.
- Managed three budgets totaling over $20 million, overseeing accurate billing and reconciliation across all vendor accounts.
Senior Collections Specialist - Lead
JPMorgan Chase
1 2020 - 3 2022
- Led the protection of sensitive company and client data, ensuring confidentiality and compliance while safeguarding over $500 million in assets.
- Supervised a 10-member team, driving performance and maintaining a 97% quality average amid evolving departmental objectives.
- - As team lead, recovered an average of $100,000 to $150,000 monthly in previously written-off debts, contributing to a team total of over $500,000 and achieving a 20% increase in recovery rates through effective negotiation and problem-solving.
- Collaborated with the litigation team on a special project to process over 150 settlements daily for customers, utilizing advanced data entry skills to ensure accuracy and efficiency in documentation.
- Achieved a 35% increase in collections for past-due accounts, surpassing performance targets and resulting in a $1.2 million increase in annual collections.
- Performed data quality checks on 1,500+ records, correcting errors and training team members, reducing discrepancies by 30%.
Senior Customer Care Specialist
United Rentals
07.2017 - 12.2019
- Utilized Salesforce and CRM software to provide exceptional customer support for rental equipment, resolving over 200 inquiries weekly
- Trained and onboarded over 15 new employees, enhancing integration and performance through comprehensive guidance.
- Delivered prompt after-hours support, addressing discrepancies and complaints via email and telephone, resulting in a 20% reduction in response time.
- Partnered with the product development team to relay customer feedback, facilitating enhancements that boosted loyalty and satisfaction.
- Documented issues in CRM software to enable effective reporting and expedite resolution
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
Education
Bachelor of Arts in Communication and Conflict -
University of Central Florida
Orlando, FLAssociates of Arts -
Hillsborough Community College
Tampa, FLAWS Educate Introduction to Cloud 101 - undefined
Amazon Web Services Training and Certification
Skills
Proficient in Microsoft Office Suite (PowerPoint, Excel, Access)
Timeline
Vendor Management Client Operations Analyst
JPMorgan Chase
03.2022 - 12.2023
Senior Customer Care Specialist
United Rentals
07.2017 - 12.2019
Accounts Receivable Analyst (Quality & Audit)
Coca Cola Sales and Bottler Services
1 2024 - Current
Senior Collections Specialist - Lead
JPMorgan Chase
1 2020 - 3 2022
Bachelor of Arts in Communication and Conflict -
University of Central Florida
Associates of Arts -
Hillsborough Community College
AWS Educate Introduction to Cloud 101 - undefined
Amazon Web Services Training and Certification
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