Neka Danyele Jordan
Madison,AL
Summary
Results-oriented Technology Professional experienced in operations management and quality assurance. Enhanced systems through cross-department collaboration, achieving improvements in efficiency and customer satisfaction. Focused on process improvement and team performance to drive organizational growth and align with strategic objectives.
Overview
26
26
years of professional experience
Work History
Team Leader
Express Professional Staffing
Huntsville, AL
01.2025 - 09.2026
- Supported daily team operations and kept workflow moving across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated training and support to motivate team members and align efforts with objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assisted with training sessions for new staff to build skills and job knowledge.
- Mentored newly hired employees in machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group training on new processes or procedures.
- Monitored team performance and provided constructive feedback to enhance individual and team development.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Led weekly staff meetings to review project updates, address challenges, and generate collaborative solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented process improvements to streamline recruitment and staffing procedures.
- Applied process improvements to simplify recruitment and staffing procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Completed daily quality assurance duties to provide feedback for improvements.
- Proposed modifications to project plans based on team feedback.
- Implemented quality control measures to uphold company standards.
Quality Team Member (Paint Apollo and Discovery- Mass Production Support)
Mazda Toyota Manufacturing
08.2021 - Current
- Pelt- Measures individual layers of film build. (ED, Base Coat 1, Base Coat 2 and Clear Coat)
- Elcometer- Measures total film builds
- Wave Scan- Reads clear coat quality
- Color Meter- Reads color based on standard panels
- Particle counts- Check air quality throughout the paint shop
- Scoping Looking at defects with a microscope to determine what it is and which layer it is in. (ED, Base Coat 1, Base Coat 2 and Clear Coat)
- Quality Investigation- Finding what and where defects are coming from
- Prepared daily end-of-shift reports to summarize paint quality and process status.
- Supported paint shop operations by coordinating with all departments to address quality issues.
- Led 5S initiatives to improve organization and cleanliness in the workspace.
- Collaborated with team members during the paint application process to maintain quality standards in Paint Apollo.
- Worked with Japanese advisor and paint department assistant manager on jig configuration project
- Certified on all processes in Applications (left and right-side wax, left and right-side de-jig, tugger and forklift)
- 5S Lead and Buddy for the Climb Program
Purchasing/Inventory Assistant
Maven Packaging
08.2019 - 06.2021
- Utilized SAP to generate purchase orders for four locations, ensuring timely procurement.
- Used SAP to perform several supply functions, communicating with management and supervisors on availability of products, expected inventory deliveries, and shortages, and working to mitigate any stoppage of work risk.
- Sourced and evaluated potential vendors to enhance supplier network and improve material availability.
- Collaborated with cross-functional teams to investigate and resolve inventory variances.
- Aid with the yearly physical inventory using SAP reports
- Review all inventory and cycle count adjustments.
- Analyze adjustments for commonalities and advise potential issues and resolutions
- Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)., Excel, PowerPoint, Access, Outlook)
- Prepare monthly current cost information.
- Complete costing of new items and re-costing on existing items
- Analyze adjustments for commonalities and advise potential issues and resolutions.
Supervisor
Stratosphere Quality
01.2018 - 03.2019
- Oversaw teams in assigned locations, ensuring adherence to operational standards and safety requirements.
- Train and educate team lead and inspectors on proper procedures relevant to the project.
- Develop work instructions and confirm team conformance to the job setup and communicate any criteria changes to the customer service department.
- Reported non-conformances to the quality department, identifying, investigating, and correcting issues.
- Sorted parts to assess process efficiency and determine training needs for team members.
- Meet with the customer contact at the beginning of each new project and continue to maintain customer relationships.
- Preparing daily end of shift reports.
- Prepared business correspondence using Microsoft Office applications such as Word, Excel, PowerPoint, Access, and Outlook.
Production Administrative Assistant
Toyo Tires
02.2015 - 12.2017
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
- Scheduling and coordinating meetings, events and other similar activities.
- Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)., Excel, PowerPoint, Access, Outlook)
- Performing multifaceted general office support.
- Handled various daily operational tasks to ensure smooth workflow.
- Facilitated coordination between departments to address and resolve operational issues.
- Oversaw inventory management for assets and supplies to ensure availability.
- Compile and analyze daily reports to support decision-making.
- Operate a range of office machines such as photocopiers and computers.
- Used SAP to write requisitions to purchase material for four departments
- Addressed resident concerns by applying company policies.
Logistics Coordinator
Aquafil
12.2013 - 02.2015
- Coordinate international shipping and stock management.
- Monitored deliveries and ensured customer satisfaction while maintaining accurate logs of all transportation and goods.
- Assist clients with product selection and pricing to improve transportation routes.
- Resolved issues related to sales, finance, and transportation of goods across national and international locations.
- Ensure that quality assurance checks are completed and maintained.
- Coordinated personnel and facilitated training while managing budgets and courier expenses.
- Work as part of a team in a fast paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
- Utilized Microsoft Office and SAP software to manage documents and data efficiently.
Cost Accounting/Inventory Supervisor
Elster Meter Services
04.2011 - 07.2013
- Complete yearly standard setting process for products and services
- Complete costing of new items and re-costing on existing items
- Prepare monthly current cost information
- Maintained pictorial product cost analysis to support pricing strategies
- Reviewed inventory and cycle count adjustments to ensure accuracy and accountability
- Review financial inventory weekly for production variances
- Analyze adjustments for commonalities and advise potential issues and resolutions
- Work with appropriate personnel on why production variances are occurring and provide suggestions to resolutions
- Generate necessary journal entries pertaining to cost accounting, inventory, and production variances for review by a cost accountant
- Generated month-end reports for financial review and decision-making
- Supported month-end reporting for corporate locations
- Aid with the yearly physical inventory using SAP reports
- Identified and developed Standard Operating Procedures (SOPs) for a variety of functions performed online and ensured plant safety controls are implemented across the team
- Trained team members on lean and best business practices to increase efficiency and decrease time to perform a task
Production Worker
Randstad/Zep Commercial
08.2010 - 04.2011
- Managed operations across multiple lines within plant, assisting management to resolve production issues
- Worked in a team environment to analyze various production issues to include machinery or user defined, and provide effective methods or solutions to resolve those issues
- Conducted quality inspections on packaging products to ensure compliance with industry standards. for multiple packaging products.
- Resolved quality issues with quality control inspectors, ensuring adherence to standards
- Inspected labels and bottles, packed product, and assisted line operator with quality issues, including label corrections and cap adjustments
Assistant Front Desk Manager
Hyatt Place
12.2007 - 01.2009
- Managed fast-paced business environment, interfacing with customers to reduce risk of dissatisfaction
- Scheduled customer visits using nationwide reservation system to optimize guest experience
- Facilitated communication among hotel departments to streamline operations with multiple functions within the hotel to ensure effective flow of workload across multiple shifts
- Ensured financial accountability of cashier terminals through validation prior to shift change
- Wrote and developed an effective Inventory Control Plan implemented across multiple Hyatt locations
General Manager
RG Entertainment
11.2004 - 09.2007
- Directed daily operations to ensure seamless event execution and client satisfaction.
- Developed strategic plans to improve service delivery and operational efficiency.
- Managed a diverse team to foster collaboration and enhance workplace culture.
- Inventory Control, Hiring, Accounts Payable, Accounts Receivable, Trained new employees on company procedures to enhance onboarding experience, Purchased merchandise for business operations to maintain stock levels and meet customer demand, and participated in negotiation
Customer Service Representative (Direct TV)
West Tele Services
12.2000 - 11.2004
- Provided exceptional customer support through phone and chat interactions.
- Resolved customer inquiries efficiently using company-specific software tools.
- Utilized company policy and procedures to resolve issues and directed customers appropriately for one-call resolutions
- Answered incoming phone calls, analyzed programming issues to identify effective solutions.
- Documented customer interactions in detail for accurate record-keeping.
Education
Bachelor of Science - Business Administration, Concentration in Logistics and Procurement
Alabama A&M University
Normal, AL01-1997
Skills
- Process improvement
- Operations monitoring
- Inventory control
- Quality assurance
- Performance indicators
- Lean manufacturing
- Team performance monitoring
- Quality enhancement
- Staff training
- Staff development
- Department collaboration
- Team supervision
- Complex problem solving
- Issue resolution
- Safety procedures
- Leadership
- Verbal communication
- Performance indicators
SUMMARY OF QUALIFICATIONS
- Possess positive customer service skills and experience as well as excellent product knowledge of the company’s expectations. Knowledge of Microsoft Works, Word Processor, Word, Access, Excel, PowerPoint and XP, SAP and Office2010. Excellent verbal and listening skills. Office Assistant experience and knowledge of clerical duties such as filing, typing, copying, data entry and answering phones. Ability to browse the World Wide Web using Netscape and Internet Explorer. Georgia’s Work keys (Silver) Certificate and Lean Six Sigma Certificate (Yellow and Green Belt).
- Other Courses Taken
- Project Management, Authoring Tool (DuPont eLearning Suite), TS 16949 Internal Audit Training, It’s About Respect: Recognizing Harassment in a Diverse Workplace, Exceptional Assistant Training, 40 Hours: Invest in Yourself, Quality Supervision for Industry, Supervisory Skills, Take the Step Up to Supervisor, Managing People Through Change, TNA Safety and Environmental, Safety Overview, Managing a Shift Work Lifestyle, Influencing the Bottom Line from The Front Line, Personal Style Assessment, Diversity and Inclusion, Intro to ISO/ Tire Uniformity, 5S, Georgia Highlands College [Excel I, Excel II, Excel III, Excel Tables & Pivot Charts, Visual Basics, Word I, Word II and Word III]. Also, I have taken the following Supervisor Development classes: Peer Yesterday, Leader Today, Influencing the Bottom Line at the Front Line, One to One Communication, Essential Elements of Supervised on the Job Training, Coaching in Action, 5S the Visual Workforce, Intro to Lean Manufacturing, Creative Problem-Solving Energized Space and Lock-Out/ Tag-Out.
Timeline
Team Leader
Express Professional Staffing
01.2025 - 09.2026
Quality Team Member (Paint Apollo and Discovery- Mass Production Support)
Mazda Toyota Manufacturing
08.2021 - Current
Purchasing/Inventory Assistant
Maven Packaging
08.2019 - 06.2021
Supervisor
Stratosphere Quality
01.2018 - 03.2019
Production Administrative Assistant
Toyo Tires
02.2015 - 12.2017
Logistics Coordinator
Aquafil
12.2013 - 02.2015
Cost Accounting/Inventory Supervisor
Elster Meter Services
04.2011 - 07.2013
Production Worker
Randstad/Zep Commercial
08.2010 - 04.2011
Assistant Front Desk Manager
Hyatt Place
12.2007 - 01.2009
General Manager
RG Entertainment
11.2004 - 09.2007
Customer Service Representative (Direct TV)
West Tele Services
12.2000 - 11.2004
Bachelor of Science - Business Administration, Concentration in Logistics and Procurement
Alabama A&M University