Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekeidra Thomas

Flint,MI

Summary

A versatile professional offering over 5 years of experience handling various task in the manufacturing industry smooth and efficiently. Brings strong problem-solving skills and proactive approach to new task. Adapts to process changes and team expectations. Eager to contribute to the growth of Temco Logistics.

Overview

12
12
years of professional experience

Work History

Personal Shopper

Shipt
Flint, MI
08.2024 - Current
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Representative

TTEC
Greenwood Village, CO
07.2021 - 06.2024
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Implemented advanced authentication methods for account access, enhancing security measures and customer confidence.
  • Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.

Coordinator

Omni Warehouse
Saginaw MI
06.2013 - 08.2016
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Education

High School Diploma - General Studies

Saginaw High School
Saginaw, MI
06.2002

Skills

  • Customer relationship management (CRM)
  • Online order processing
  • Data entry
  • Maintaining records
  • Verbal communication
  • Inventory control
  • Filing systems
  • Inbound calls
  • Scanning and copying
  • Customer service
  • Multi-line phone proficiency
  • Excel spreadsheets

Timeline

Personal Shopper

Shipt
08.2024 - Current

Customer Service Representative

TTEC
07.2021 - 06.2024

Coordinator

Omni Warehouse
06.2013 - 08.2016

High School Diploma - General Studies

Saginaw High School
Nekeidra Thomas