Nekeisha Votor
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Ahrc NYC, excelling in team leadership and crisis management. Skilled in operations management and customer service, I enhanced staff development and improved patient engagement. Adept at multitasking and reducing errors, I ensure efficient workflows and exceptional service delivery.
Overview
18
18
years of professional experience
Work History
Assitant Manager
Ahrc Nyc
05.2022 - Current
- Keep patients mentally alert by entertaining, conversing and reading aloud to patients.
- Document vitals, behaviors and medications, in client medical records.
- Provide coaching, mentoring, and consultation to staff to enhance staff development.
- Help with planning schedules, and delegating assignments to meet coverage and service demands.
- Quickly respond to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Accounts Recieveable Clerk
CAB Signs
09.2007 - 10.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized office management software to record and track customer information such as QuickBooks and casper softwares
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
Education
Bachelor of Arts - Social Work
Capella University
08-2026
Associate of Arts - Business Administration And Management
University of The West Indies - Royetc
Trinidad And Tabago 12-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Workload management
- Operations management
- Case management
Timeline
Assitant Manager
Ahrc Nyc
05.2022 - Current
Accounts Recieveable Clerk
CAB Signs
09.2007 - 10.2019
Bachelor of Arts - Social Work
Capella University
Associate of Arts - Business Administration And Management
University of The West Indies - Royetc
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