Nekeitha Griffith
Lavon,TX
Summary
As customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Results-driven Dispute Resolution Specialist with expertise in active listening, complaint handling, and documentation. Committed to delivering exceptional customer service and efficient problem resolution.
Overview
9
9
years of professional experience
Work History
Dispute Resolution Specialist
Bank of America
Remote
03.2020 - 11.2025
- Maintained detailed case records, enabling efficient tracking of progress and comprehensive reporting to stakeholders.
- Takes claims regarding fraudulent checks, debit cards, ACH, and wires. While maintaining empathy with customers.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Researches account issues and reviews documentation to resolve errors prepared working files, ensures documentation is complete, and updates case tracking systems.
Money Center Associate
Walmart
Lancaster, TX
09.2016 - 01.2020
- provide essential financial services, including check cashing, money transfers (via MoneyGram), bill payments, and prepaid card services
- Process money orders, wire transfers, bill payments, and payroll/government check cashing.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
Education
High School Diploma -
Lancaster High School
Lancaster06.2016
Skills
- Active listening
- Customer service
- Problem resolution
- Complaint handling
- Documentation
- Dispute resolution
Timeline
Dispute Resolution Specialist
Bank of America
03.2020 - 11.2025
Money Center Associate
Walmart
09.2016 - 01.2020
High School Diploma -
Lancaster High School