Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nekia Randolph

Tallahassee,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

Walgreens
11.2020 - Current
  • Performs all required cash handling duties and ensuring that the stockroom and floor are ready for the business day
  • Responsible for opening the store's back door for deliveries
  • Performs customer refunds, order voids, and product returns, and cash drops to the safe, and make change available to cash registers as requested
  • Models and delivers a very distinctive customer experience
  • Engages patients and customers by greeting them, and also offers assistance with services and products
  • Resolves customers' issues and answers their questions to ensure a positive customer experience.

PSE Mail Processing Clerk

United States Postal Service
06.2021 - 01.2022
  • Sort outgoing and/or incoming mail using automated equipment
  • Ensure all necessary support equipment and materials are organized for sorting
  • Provide services at public window for non-financial transactions
  • Lifting or carrying moderate to heavy mail and packages and prolonged standing.

Loss Prevention Specialist

Trulieve
02.2020 - 05.2021
  • Assist regularly with the SS to plan, task, manage, report, investigate, and resolve quarterly directives and objectives
  • Assist SS's and other employees as needed to support security directives with Retail, State Production, Cultivation
  • Monitor staff on security protocols (SOPs) and guidelines for each office, including access control standards and policies, visitor management, fire/life safety, event security, incident response, security guard operations, technical security solutions, safety and emergency preparedness training for staff
  • Monitor security and threat management programs to support the safety and well-being of employees and physical assets
  • Participate with SS conducts one to one mentorship/guidance with each SS at least monthly
  • Participate in the day-to-day monitoring for physical security, countermeasure, and safety operations for all properties, offices, security services, business partners, vendors, etc.

Team Lead

Academy Sports + Outdoors
06.2017 - 10.2020
  • Acts as lead and provides guidance when needed to sales team members in Apparel and Footwear to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks
  • Assists manager with daily planning of operational tasks assigned to the store
  • Oversees special or ongoing process improvement projects and initiatives
  • Executes plan to ensure team members are compliant with established policies and procedures and applicable laws
  • Assists with departmental zoning by providing support, guidance and overseeing the recovery process
  • Actively participates in floor walks with Store Manager, Store Director, District Manager, and Regional Vice President
  • Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks
  • Required to complete Firearms Sales Certification Training
  • Required to learn and follow company policies, procedures and safety rules
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior
  • Duties may change and team members may be required to perform other duties as assigned.

Men's Department Lead / Brand Ambassador

Old Navy
01.2015 - 07.2017
  • Sales and Service Leader Company visual programs and resources Flexing product based on brand merchandising expectations and performance Back of house and replenishment Marketing and windows All product operations: signage, markdowns, shipment, damages, defectives, mismates, retickets and training of each operation New flow mapping, product planning and placement Product knowledge and trend analysis Creating culture of engagement and high performance through development and coaching of Brand Associates

Education

Bachelor of Science in Criminal Justice -

Florida Agricultural and Mechanical University
Tallahassee, FL
05.2023

Associate in Criminal Justice -

Tallahassee Community College
Tallahassee, FL
12.2020

High School Diploma -

Lincoln High School
Tallahassee, FL
05.2016

Skills

  • Security (3 years)
  • Surveillance (3 years)
  • Supervising Experience (5 years)
  • Typing (5 years)
  • Loss Prevention (3 years)
  • CCTV
  • Shift Management (5 years)

Certification

  • Security G License, 04/01/20
  • Concealed Weapon Or Firearm License, 12/01/18, 12/01/25
  • Class D Security License, 04/01/18

Timeline

PSE Mail Processing Clerk

United States Postal Service
06.2021 - 01.2022

Shift Manager

Walgreens
11.2020 - Current

Loss Prevention Specialist

Trulieve
02.2020 - 05.2021

Team Lead

Academy Sports + Outdoors
06.2017 - 10.2020

Men's Department Lead / Brand Ambassador

Old Navy
01.2015 - 07.2017

Bachelor of Science in Criminal Justice -

Florida Agricultural and Mechanical University

Associate in Criminal Justice -

Tallahassee Community College

High School Diploma -

Lincoln High School
Nekia Randolph