NEKISHA BULLOCK
CHARLOTTE,NORTH CAROLINA
Summary
Dynamic FLEX MANAGER at QuikTrip Charlotte with a proven track record in innovation management and staff development. Enhanced customer satisfaction through effective complaint resolution and optimized inventory management, achieving significant operational efficiency. Fostered teamwork and collaboration, leading to long-term client relationships and improved financial stability.
Overview
11
11
years of professional experience
Work History
FLEX MANAGER
QuikTrip Charlotte
Charlotte, NC
08.2023 - Current
- Built strong relationships with clients, leading to repeat business and long-term contracts.
- Managed complex budgets, ensuring financial stability while supporting company growth objectives.
- Oversaw the implementation of new software systems, streamlining operations across multiple departments.
- Enhanced customer satisfaction by establishing effective complaint resolution procedures.
- Led a diverse workforce, fostering an inclusive environment that encouraged open communication and collaboration among team members.
- Optimized inventory management, improving supply chain efficiency and reducing waste.
Assistant Manager
Royal Farms
Baltimore, MD
03.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Certified Nursing Assistant
Lorien Mays Chapel
Baltimore, MD
10.2014 - 07.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Skills
- Innovation management
- Staff development
- Positive attitude
- Teamwork and collaboration
Timeline
FLEX MANAGER
QuikTrip Charlotte
08.2023 - Current
Assistant Manager
Royal Farms
03.2021 - 07.2023
Certified Nursing Assistant
Lorien Mays Chapel
10.2014 - 07.2023