Nekista Jacobs
Dillon,SC
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Pilot Company
Knoxville, Tennessee
07.2017 - 01.2025
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated scheduling, time sheet, appraisals, merit increases and promotions.
- Coordinated with 25 plus employees daily to maintain a smooth flow of daily operations.
- Maintained and ensured weekly and monthly counts to be accurate.
- Interviewing and hiring candidates for available positions.
- Overseen a restaurant chain, to maintain VOC, SOS and FCV.
- Created and managed budgets for travel, training, and team-building activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Smith-Rogers Oil Company
Mullins, South Carolina
01.2004 - 05.2017
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained up-to-date knowledge of company products and services.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
High School Diploma -
Fairmont High School
Fairmont, NC06-1997
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Team collaboration
- Hiring
- Scheduling
- ServSafe Certified
- Reporting and documenting
- Negotiation
- Succession planning
- Performance reviewing
- Team building
- Conflict resolution
- Task delegation
- Time management
- Retail operations management
- Inventory management
- Customer service and satisfaction
- Verbal and written communication
- Staff development
- Adaptability and flexibility
- Problem-solving
- Retail operations
- Employee performance evaluation
- Orientation and training
- Team motivation techniques
- Policy enforcement
- Sales reporting
- Performance evaluation
- Multitasking and organization
- Staff supervision
- Vendor relationship management
- Goal setting
- Process improvement strategies
- Coaching and mentoring
- Team motivation
- Staff management
- Sales strategies
- Policy administration
- Budgeting and finance
- Sales growth
- Product and service sales
- Decision-making
- Employee scheduling
- Cost control
- Recruitment and hiring
- Customer service
- Financial management
- Money handling
- Consulting
- Meeting facilitation
- Scheduling and planning
- Staff training and development
- Strategic planning
- Workplace safety compliance
- Cost reduction
- Strategic thinking
- Employee performance evaluations
- Employee supervision
- Team leadership
Timeline
Assistant Manager
Pilot Company
07.2017 - 01.2025
Assistant Manager
Smith-Rogers Oil Company
01.2004 - 05.2017
High School Diploma -
Fairmont High School