Neko Brown
Hammond,LA
Summary
During my employment with Home Depot I have achieved so much, earning many badges to celebrate my new accomplishments, such as forklift certification, reach truck, electric pallet jack, as well as cross training for all departments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Home Depot
05.2021 - Current
- Pick down item missing from shelves
- Assists customers with their needs
- Use Ballymore to reach items
- Help in other departments.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Contact Tracer and Collector (Health Dept)
Hammerman Gainer
06.2020 - 06.2021
- Reach out to patients who tested or were exposed to Covid-19
- Handled 40-50 outbound calls daily
- Collected Funds for Co-Payments on a daily basis with customer service and collections skills
- Entered all patient symptoms into the database.
Clerk 1
City of Mandeville
11.2021 - 04.2021
- Gather all mail
- Insert all bill payments
- Collect ticket payment
- Remote and Bank deposits.
Executive Chef
Our Lady of the Lake Regional Hospital
05.2019 - 05.2020
- Prepped and cooked for doctors, nurses, and patients
- Made sure work area was clean before leaving.
Maintenance Technician (Skilled Trades)
Cajun Construction
02.2015 - 08.2018
- We were required to set pipes in the proper position
- Reading blueprints and schematics
- Made water lines underground.
Maintenance Technician
Brock Services
06.2013 - 05.2015
- We erected the scaffolds, so welders can use them to assemble the pipes.
Manager/AP-AR Collections
Popeye’s
07.2009 - 09.2013
- Paid invoices and collected invoices from invoices
- Recorded deposits for the business
- Recorded the expense/revenue transactions of the business.
CNA/Authorizations/Insurance Verifications
Flannery Oaks
04.2007 - 05.2009
- Authorized 30 insurance verifications daily
- Helped patients move around the building
- Gathered medical supplies
- Checked vitals such as blood pressure and heart rate.
Education
High School Diploma -
Istrouma Senior High
01.1991
Skills
Collections
Insurance Verifications
Billing
Accounts Payables
Invoices
Data entry
40 WPM
Intermediate to Advanced Microsoft Suite
Stellar Customer Service
Certification
Forklift and reach truck certification
Timeline
Clerk 1
City of Mandeville
11.2021 - 04.2021
Head Cashier Supervisor
Home Depot
05.2021 - Current
Contact Tracer and Collector (Health Dept)
Hammerman Gainer
06.2020 - 06.2021
Executive Chef
Our Lady of the Lake Regional Hospital
05.2019 - 05.2020
Maintenance Technician (Skilled Trades)
Cajun Construction
02.2015 - 08.2018
Maintenance Technician
Brock Services
06.2013 - 05.2015
Manager/AP-AR Collections
Popeye’s
07.2009 - 09.2013
CNA/Authorizations/Insurance Verifications
Flannery Oaks
04.2007 - 05.2009
High School Diploma -
Istrouma Senior High