Caroline Williams
Ecorse
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Lowes
10.2013 - Current
- Exchanged and returned items, noting all details in company database, and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
Phlebotomist
University of Michigan Hospital
03.2012 - 10.2013
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Traveling Phlebotomist
EMSI
01.2010 - 03.2012
- Labeled blood vials with critical information like time of collection, date and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Interviewed patients and analyzed and documented medical records to update and file documents.
Education
GED -
William Howard Taft
The Bronx, NYSkills
- Exceptional customer service skills
- Training and management skills
- Bilingual-fluent in Spanish
- Problem resolution skills
- Professional and polished presentation
- Good communication skills
- Organization and efficiency
- Customer service
Certification
- MedRight Inc. | Madison Heights, MI
- Certificate in Phlebotomy
- 04/2010
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier Supervisor
Lowes
10.2013 - Current
Phlebotomist
University of Michigan Hospital
03.2012 - 10.2013
Traveling Phlebotomist
EMSI
01.2010 - 03.2012
GED -
William Howard Taft