Michala Morris
Bloomfield,CT
Summary
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
9
9
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvment
Bloomfield, CT
01.2025 - Current
- Supervised daily cashier operations, ensuring efficient transaction processing and customer satisfaction.
- Trained and mentored cashiers on register systems and customer service best practices.
- Coordinated scheduling for cashier team, optimizing coverage during peak hours.
- Monitored cash drawer balances, conducting audits to maintain security and accountability.
- Collaborated with management on promotional strategies to drive sales at checkout areas.
- Analyzed transaction data to identify trends, recommending improvements for operational efficiency.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
Office Manager
4 A Better Life, LLC
Hartford, CT
03.2022 - Current
- Elevated customer satisfaction by promptly addressing inquiries and professionally resolving issues.
- Managed sensitive information with utmost discretion to uphold confidentiality standards.
- Assisted in updating reports for managed accounts. Generated reports for company database. Supported data entry and organization tasks.
- Managed office inventory operations, including ordering, requisitioning, and receiving shipments.
- Executed performance evaluations for 8 employees, pinpointing areas for improvement and delivering constructive feedback.
- Cultivated a positive work environment by promptly resolving staff conflicts and encouraging open communication.
IV Compounder Technician
SCA Pharmaceuticals
Windsor, CT
10.2022 - 02.2024
- Executed preparation of IV admixtures for batch compounding processes.
- Documented work performed at various stages of the process to ensure comprehensive tracking.
- Inspected and validated incoming materials for operational readiness.
- Conducted material counts for products to guarantee precision in inventory management.
- Executed end-of-batch reconciliation processes to ensure accuracy and compliance.
- Optimized production efficiency through streamlined compound mixing processes and rigorous quality control measures.
- Recorded daily production activities with precision to ensure traceability.
- Operated processing equipment to load raw ingredients in accordance with precise recipe instructions.
- Ensured workspace cleanliness and organization while upholding industry safety standards and regulations.
- Executed meticulous measurement of raw materials to guarantee successful batch outcomes.
Pharmacy Technician
CVS Pharmacy
Hartford, CT
12.2021 - 02.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
Shift Supervisor
Walgreens Pharmacy
Bloomfield, CT
06.2017 - 03.2021
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Criminal Justice
Central Connecticut State University
New Britain, CTCertification - Pharmacy Technician Certification
Stepful.inc
Detroit, MI03.2025
High School Diploma -
Bloomfield High School
Bloomfield, CT06.2017
Skills
- Assisted customers with product selection and inquiries
- Supported team members in maintaining store organization
- Contributed to achieving sales goals through effective communication
- Executed accurate money handling procedures to ensure financial integrity
- Directed management strategies to enhance team performance and operational efficiency
- Assisted customers with inquiries and issues to enhance satisfaction
- Operated cash register to facilitate efficient customer transactions
- Managed inventory stocking
- Oversaw employee performance and development to enhance team productivity
- Demonstrated exceptional organizational skills
- Assisted in daily office operations
- Assisted in preparation of IV medications
Timeline
Head Cashier Supervisor
Lowes Home Improvment
01.2025 - Current
IV Compounder Technician
SCA Pharmaceuticals
10.2022 - 02.2024
Office Manager
4 A Better Life, LLC
03.2022 - Current
Pharmacy Technician
CVS Pharmacy
12.2021 - 02.2023
Shift Supervisor
Walgreens Pharmacy
06.2017 - 03.2021
No Degree - Criminal Justice
Central Connecticut State University
Certification - Pharmacy Technician Certification
Stepful.inc
High School Diploma -
Bloomfield High School