Destiny McCartney
Fort Lauderdale,FL
Summary
Pursued opportunities with reputable companies to leverage customer service skills for professional growth. Adapted to new environments and roles to enhance service delivery. Open to relocation within Fort Lauderdale, Davie, and Pompano Beach, FL.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Road Supervisor
Frontline Protective Services
09.2025 - Current
- Oversaw compliance with security protocols by conducting personal vehicle inspections of frontline protective services officers. Evaluated officer readiness and adherence to post orders, ensuring operational standards were met. Communicated findings to dispatcher and site owner to enhance operational integrity.
Security Officer
Cambridge Security Services
04.2024 - 12.2024
- Analyzed footage from surveillance cameras and alarm systems to detect and respond to suspicious activities or threats.
- Managed response to incidents and emergencies, ensuring appropriate measures were implemented as needed.
- Oversaw meticulous record-keeping of daily activities, including incident reports, shift logs, and visitor logs.
- Conducted thorough checks of identification credentials to ensure compliance with access control standards in restricted areas.
- Notified management of significant incidents or breaches occurring on-site.
Security Guard
Elite Guard
05.2023 - 03.2024
- Oversaw surveillance systems and alarm operations to strengthen security protocols.
- Developed and enforced identification verification processes to enhance security in restricted areas.
- Conducted thorough evaluations of security protocols during inspections to enhance overall safety and mitigate risks.
- Deployed comprehensive surveillance measures to ensure asset security and mitigate theft risks.
- Executed regular patrols of designated zones to enhance security and mitigate potential threats.
Security Guard
ALPHA 3 Security Services Inc
07.2022 - 04.2023
- Implemented safety and security measures in assigned areas to protect personnel and property.
- Systematically documented and tracked incidents, accidents, and daily activities to support operational transparency and accountability.
- Performed detailed inspections of fences, gates, doors, and windows, focusing on maintaining structural security and integrity.
- Developed and implemented training sessions on emergency response protocols during evacuation drills.
- Monitored premises vigilantly to recognize and address suspicious behavior and unauthorized individuals, ensuring a safe environment.
Security Guard
Allied Universal
01.2022 - 04.2022
- Executed regular assessments of perimeter barriers and access points to identify potential vulnerabilities.
- Documented thorough incident reports to ensure accurate representation of events, actions undertaken, and consequences observed.
- Conducted regular patrols of designated zones to safeguard premises and deter potential threats.
- Ensured accuracy in recording all incidents, accidents, and daily operational activities to support safety protocols.
- Executed regular assessments of fire safety equipment, including extinguishers and alarms, to maintain compliance with safety standards.
Cashier/Customer Service
Walgreens
11.2021 - 01.2022
- Engaged with customers to provide outstanding service, ensuring inquiries were answered and concerns were resolved swiftly.
- Ensured orderly and tidy checkout space to facilitate efficient transactions and improve customer experience.
- Executed precise cash register drawer balancing and discrepancy resolution to uphold operational integrity.
Security Officer
EMS Protective Group
05.2021 - 11.2021
- Monitored assigned areas to uphold safety and security for personnel and visitors.
- Oversaw surveillance camera and alarm system operations to identify suspicious activity and potential threats.
- Addressed incidents, emergencies, and alarms with prompt and decisive action.
- Oversaw meticulous record-keeping of daily activities, including incident reports, shift logs, and visitor logs.
- Engaged in continuous training programs to enhance knowledge of security protocols and techniques.
Dog Groomer
PetSmart
03.2021 - 05.2021
- Executed grooming services tailored to diverse dog breeds, focusing on personalized care to enhance pet well-being.
- Delivered personalized grooming services by applying breed-specific bathing, brushing, and styling techniques to enhance client satisfaction.
- Employed specialized tools and equipment to uphold proper hygiene standards while trimming nails and cleaning ears of dogs.
- Applied specialized handling techniques to enhance safety and comfort for dogs throughout grooming processes.
- Streamlined scheduling processes to ensure efficient management of appointments while prioritizing client needs.
Customer Service Representative
Wawa
12.2019 - 03.2021
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Oversaw high volume of incoming calls and emails, consistently achieving performance benchmarks for response time and resolution.
- Managed billing inquiries, ensuring accurate payment processing, refunds, adjustments, and account updates.
- Documented comprehensive records of customer interactions within CRM system to enhance future reference.
- Ensured customer satisfaction by proactively following up after issue resolution.
Associate
Panera Bread
10.2019 - 12.2019
- Conducted comprehensive research on competitor pricing and promotions to guide strategic pricing decisions.
- Facilitated customer satisfaction by effectively managing inquiries and troubleshooting issues.
- Engaged in teamwork to align efforts towards accomplishing common objectives.
- Managed comprehensive documentation of sales activities, customer engagements, and inventory metrics to enhance operational efficiency.
Crew Member
Wendy's
11.2018 - 06.2019
- Enhanced customer satisfaction by providing professional and friendly support during interactions.
- Executed food preparation and presentation tasks in accordance with company guidelines to guarantee safety and quality.
- Conducted regular reviews of safety protocols and procedures to guarantee a safe environment for employees and customers alike.
- Monitored stock levels and coordinated with supervisor to maintain adequate inventory supplies.
- Oversaw transaction handling at cash register, maintaining accuracy in processing payments and delivering correct change to customers.
- Monitored and maintained quality control during food preparation, adhering to established recipes and portion guidelines.
Facilities Assistant
Dave Thomas Education Center
01.2016 - 12.2017
- Oversaw daily operations of facilities, ensuring efficient maintenance, repairs, and cleanliness standards.
- 1. Spearheaded development and implementation of preventive maintenance programs, ensuring optimal equipment and system functionality.
- Cultivated and maintained vendor relationships for facility services, including cleaning, landscaping, and security.
Education
Diploma - High School
Deerfield Beach High School
Deerfield Beach, FL11.2019
Skills
- Oversaw daily operations and strategic planning for store management
- Assisted in maintaining cleanliness and organization of workspaces Supported team members in achieving a tidy environment Contributed to overall hygiene standards through regular cleaning tasks
- Assisted in product selection and inventory management Supported visual merchandising efforts to enhance store presentation Collaborated with team members to maintain organized displays
- Leveraged advanced computer skills to enhance operational efficiency
- Facilitated English language instruction to enhance communication skills
- Operated vehicles to ensure timely and safe transportation of goods and passengers
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with patrons
- Monitored CCTV systems to support security operations Assisted in identifying and reporting suspicious activities Provided technical support for CCTV equipment maintenance
- Executed strategic initiatives to enhance operational efficiency
- Facilitated resolution of conflicts to foster a collaborative work environment
- Assisted in grooming pets to maintain cleanliness and appearance Provided support in bathing, brushing, and nail trimming for various breeds Helped create a welcoming environment for pet owners and their pets
- Executed fundamental mathematical operations to ensure accuracy in calculations
- Assisted in maintaining security protocols to protect sensitive information Supported team members in identifying potential security risks Contributed to the development of safety procedures to enhance workplace security
- Oversaw team operations and strategic initiatives to enhance productivity
- Provided daily care and support for pets, ensuring their well-being and comfort Assisted in maintaining a clean and safe environment for animals Collaborated with team members to deliver high-quality pet care services
- Monitored activities to maintain safety and security protocols Assisted in identifying potential risks and reporting incidents Supported team efforts in maintaining surveillance equipment functionality
- Assisted guests with inquiries and requests to enhance their experience Supported team members in delivering exceptional service Maintained cleanliness and organization in guest areas
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Assisted in creating and maintaining spreadsheets to support team projects Provided data entry and analysis to aid in decision-making processes Supported colleagues by organizing and updating Excel files for efficient access
- Executed retail sales strategies to enhance customer experience and drive revenue growth
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Assisted in identifying and mitigating potential theft risks Supported team efforts to implement loss prevention strategies Contributed to maintaining inventory accuracy and security measures
- Optimized scheduling and prioritization of tasks to enhance productivity
- Oversaw inventory management processes to ensure optimal stock levels
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Executed cash handling procedures to ensure accurate financial transactions
- Directed team initiatives to foster collaboration and drive project success
- Oversaw daily hotel operations, ensuring exceptional guest experiences
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided support during checkout Maintained accurate cash drawer and balanced register at end of shifts
- Executed accurate data entry processes to ensure information integrity
- Management
Certification
- Driver's License July 2027
- Class G Security March 2027
- Class D Security May 2027
Timeline
Road Supervisor
Frontline Protective Services
09.2025 - Current
Security Officer
Cambridge Security Services
04.2024 - 12.2024
Security Guard
Elite Guard
05.2023 - 03.2024
Security Guard
ALPHA 3 Security Services Inc
07.2022 - 04.2023
Security Guard
Allied Universal
01.2022 - 04.2022
Cashier/Customer Service
Walgreens
11.2021 - 01.2022
Security Officer
EMS Protective Group
05.2021 - 11.2021
Dog Groomer
PetSmart
03.2021 - 05.2021
Customer Service Representative
Wawa
12.2019 - 03.2021
Associate
Panera Bread
10.2019 - 12.2019
Crew Member
Wendy's
11.2018 - 06.2019
Facilities Assistant
Dave Thomas Education Center
01.2016 - 12.2017
Diploma - High School
Deerfield Beach High School