Neko Morgan
Myrtle Beach,SC
Summary
Dynamic Foodservice Repair Technician with a proven track record at Carroll Foodservice Repairs, excelling in equipment diagnostics, maintenance, and repairs. Highly skilled in mechanical operations and enhancing customer satisfaction through effective problem-solving and exceptional service. My acute attention to detail and mechanical knowledge have significantly reduced customer downtime and compamy callback rates, improving profits.
Overview
7
7
years of professional experience
Work History
Foodservice Repair Technician
Carroll Foodservice Repairs
2024.03 - Current
- Led dispatched service calls: 20-30 per week.
- Engaged in the partial or full dismantling of equipment, repairing or replacing defective components, and restoring proper functionality.
- Increased company productivity and lowered company callback rates (less than 5%), utilizing advanced troubleshooting techniques and tools.
- Proficient use in specialized tools for diagnosis: multimeter, amp meter, manometer, pyrometer, etc.
- Repaired and maintained a wide range of small and large appliances successfully to high-quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Reduced device downtime with regular maintenance and preventative measures.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Trained colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs, when necessary.
- Accurately diagnosed and identified failed components correctly through continuous learning of equipment theory of operation, and associated schematics.
- EPA 608 Type I certification.
Delivery Driver
Independent Contractor
2020.05 - 2024.02
- Led contracted deliveries: 50-60 per week
- Choosing the best and most efficient routes increasing productivity.
- Operated the vehicle safely in highly congested areas, with no traffic violations.
- Rushed deliveries on tight timetables to satisfy customer needs.
- Delivered orders to customers' doorsteps and business offices/front desks.
- Successfully managed multiple related tasks and objectives while completing deliveries.
Cook
Dairy Queen Grill & Chill
2018.06 - 2018.08
- Prepared multiple orders simultaneously during peak periods, with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Accepted food orders from cashiers and prepared items quickly to complete parts of orders and serve them together to increase customer's dining experience.
- Communicated closely with servers to fully understand special orders for customers.
Education
Associates Of Science - Engineering
Horry-Georgetown Technical College
Conway, SC08.2021
Diploma -
Carolina Forest High School
Myrtle Beach, SC06.2021
Skills
- Adapts to the problem at hand easily and efficientl
- Vehicle and commercial equipment inspection, diagnosis, and maintenance
- Detailed understanding of component/parts operation and functionality
- Precise and acute attention to detail
- Highly skilled and knowledgeable in mechanical and electrical operations
- Highly motivated
- Excellent time managment
- Provides great customer service
- Can lift heavy packaging
- Learns and understands new concepts quickly and easily
Accomplishments
Personal accomplishments involving my 1972 VW Beetle include building the engine, designing and building my own turbocharger setup from scratch, tuning the engine, front suspension swap and overhaul, wiring accessories, drive train improvements, etc
Timeline
Foodservice Repair Technician
Carroll Foodservice Repairs
2024.03 - Current
Delivery Driver
Independent Contractor
2020.05 - 2024.02
Cook
Dairy Queen Grill & Chill
2018.06 - 2018.08
Associates Of Science - Engineering
Horry-Georgetown Technical College
Diploma -
Carolina Forest High School