Alex Hawks
Punta Gorda
Summary
Talented Repair Technician with 15 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in electrical and gas systems repair.
Overview
13
13
years of professional experience
Work History
Foodservice Repair Technician
Commercial Appliance Parts and Service
Punta Gorda, FL
01.2025 - 05.2026
- Analyzed customer concerns through in-depth diagnostic evaluations and delivered customized repair solutions that consistently addressed root causes while surpassing client expectations. This approach led to a personal sales contribution of $288k–$396k annually.
- Consistently identified and captured new business opportunities, generating an average of 6 additional work orders per month and significantly contributing to overall revenue growth.
- Diagnosed and repaired commercial appliances, ensuring optimal functionality and customer satisfaction while maintaining a 60-70% first time fix rate.
- Implemented preventive maintenance schedules, reducing equipment downtime and enhancing reliability.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Recognized for a proactive approach in accommodating unusual and extended hours—including overnight and weekends—to ensure timely project completion and provide consistent support to the team.
Lead Foodservice Repair Technician
General Parts, Foodservice Equipment Support
Renton , WA
08.2019 - 01.2025
- Followed repair processes, driving high quality and short cycle time resulting in 81% of all worked hours being billable in 2021 and 88% in 2022.
- Diagnosed, and repaired mechanical issues, conducted routine maintenance, and completed installations according to industry standards contributing $211,000 in profits in 2021, and $264,000 in profit in 2022.
- Received recognition for being the most profitable technician in the region, in addition to bringing the second-highest number of sales in the region for 2022.
- Served as Senior Technician to provide training for new hires as well as provide continuous technical assistance for a team of technicians.
- Followed all safety protocols and procedures resulting in zero mishaps and no auto infractions or incidents with over 170,000 miles driven.
- Recorded repairs, all further repairs required, and parts to be ordered on service call ticket as well as maintaining an accurate record of parts used for inventory.
- Inspected materials, equipment, and machines regularly to diagnose, make repairs, and check for potential hazards and machine defects.
Fire Controlman
United States Navy, USS Nimitz
Bremerton, WA
06.2013 - 06.2019
- Performed 1,170 complex maintenance checks resulting in 100% procedural compliance, including 31 audited post-maintenance inspections.
- Assisted in the upload and download of 116 missiles and 20,000 rounds of large-caliber ammunition resulting in zero mishaps.
- Supervised and training of 8 new technicians, significantly increasing workplace productivity and compliance with safety protocols.
- Assisted in the isolation and correction of five major systems casualties, resulting in the timely restoration of critical assets while deployed in a hostile environment.
Education
Certification - Troubleshooting, Electrical Test Equipment, Radars
Class C Electronics School
Virginia Beach, VA05-2015
Certification - Basic Theory For Radars And Weapon Systems
Class A Electronic Technician School
Great Lakes, IL05-2014
Certification - Basic Electrical Theory, Safety, Troubleshooting
Applied Technical Training
Great Lakes, IL11-2013
High School Diploma -
Timberline High School
Lacey, WA06-2005
Skills
- Alto Shaam Certified
- Garland Certified
- Rational Certified
- Factory Trained on Pitco
- Factory Trained on Turbochef
- Factory Trained on Hardt
- Troubleshooting and Diagnostics on Gas and Electric Systems
- Component Repairs
- Maintenance & Repair
- Fault Isolation
- Electrical & Industrial Safety
- Electric Diagram Interpretation
- Part Inventory & Replacement
- Operational Risk Management
- Customer Service
- Flexible Schedule
- Organizational Skills
- Supervision & Leadership
Timeline
Foodservice Repair Technician
Commercial Appliance Parts and Service
01.2025 - 05.2026
Lead Foodservice Repair Technician
General Parts, Foodservice Equipment Support
08.2019 - 01.2025
Fire Controlman
United States Navy, USS Nimitz
06.2013 - 06.2019
Certification - Basic Theory For Radars And Weapon Systems
Class A Electronic Technician School
Certification - Basic Electrical Theory, Safety, Troubleshooting
Applied Technical Training
High School Diploma -
Timberline High School
Certification - Troubleshooting, Electrical Test Equipment, Radars
Class C Electronics School