Nektarios Psoras
Astoria,USA
Summary
Dynamic and results-driven server with extensive experience in fine dining service, adept at upselling and enhancing guest relations. Proven ability to train staff and maintain regulatory compliance while delivering exceptional service. Skilled in bartending and anticipating guest needs, fostering loyalty and repeat business through outstanding customer experiences.
Overview
13
13
years of professional experience
Work History
Server
Empire Diner
New York, NY
10.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Blue Dog
New York, NY
10.2023 - 09.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server & Bartender
Arriba Arriba
New York, USA
04.2023 - 08.2023
- Increased sales significantly by upselling higher-end products to customers
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Server
TAO New York
09.2022 - 03.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers
Bartender/ Floor Manager
142 Sullivan
04.2018 - 07.2022
- Created innovative cocktail selections and curated cocktail menu based on seasonal flavor profiles
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Handled guest complaints promptly, and acted as supervisor with escalated issues
- Assessed bar inventory and completed requisition sheets to restock supplies
Server
Spice Market
New York, NY
09.2012 - 10.2016
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Education
Bachelor of Science - Advertising
Fashion Institute Of Technology
New York, NY05-2017
Skills
- TIPS Certified
- Food Handlers Permit
- Anticipating Guest Needs
- Bartending
- Serving
- Supervising
- Training Employees
- Suggestive Selling
- Regulatory Compliance
- Adaptable and Flexible
- Age Verification
- Guest Relations Management
- Service Prioritization
- Extensive Knowledge of Wine, Beer and Spirits
Contact - Personal Information
Nektarios, Psoras, Astoria, Astoria, NY, 11105, 347-606-5424, psorasnektario@icloud.com
References
References available upon request.
Timeline
Server
Empire Diner
10.2024 - Current
Server
Blue Dog
10.2023 - 09.2024
Server & Bartender
Arriba Arriba
04.2023 - 08.2023
Server
TAO New York
09.2022 - 03.2023
Bartender/ Floor Manager
142 Sullivan
04.2018 - 07.2022
Server
Spice Market
09.2012 - 10.2016
Bachelor of Science - Advertising
Fashion Institute Of Technology
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