Nela Maya Amy Neal

• Provided basic nail trimming and ear cleaning services to ensure pet hygiene.
• Maintained clean and organized grooming station, promoting a safe environment
• Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
• Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.

Groomed, dogs, of all breeds. Handled customers and ran the front desk, booked appointments, answered phone, took payment for services. Assisted six groomers and did some cleaning.

• Engaged with pet owners to discuss grooming needs and preferences effectively.
• Observed animal behavior to identify signs of stress or discomfort during grooming sessions.
• Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
• Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
• Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
• Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.

• Provided high-quality grooming services, ensuring pet comfort and safety throughout procedures.
• Maintained cleanliness and organization of grooming area using industry-standard sanitation practices.
• Evaluated pets' coats and skin conditions to recommend appropriate grooming techniques and products.
• Educated pet owners on proper care techniques, enhancing their understanding of grooming needs.

• Trained junior staff in grooming techniques and best practices, fostering a collaborative team environment.
• Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for behavioral problems and signs of health issues.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

Groomed dogs and ran a business! This is where I really learned how to handle customers/clients. When you own your own shop, you learn everything right away even down to small details that really matter.